We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Masquerade Costumes

Champion Party Supply LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Masquerade Costumes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    07/02/2023 $19.99 plus ** sales tax I was told I could return these water guns if they leaked provided they werent open. I tested them with a small bit of water while still in the package and it leaked right out. Went back to the store for ideally an exchange, and to test another set of water guns, or a refund if they all happen to leak. Was told these are considered wearables which wasnt wasnt I was told before (just told the makeup and gloves I bought werent returnable) and they wouldnt even allow exchange. Was told to contact the manufacturer in the **************. This isnt acceptable to me and I feel the company is complicit in selling faulty items.

    Business Response

    Date: 07/17/2023

    Hi there Autum,

    I want to apologize for your experience. I responded to your reviews on our ************* and ******** pages in detail where I outlined that although our policy is all sales final for costume accessories if a product doesn't work as advertised we can absolutely issue a refund. I have chatted with my staff to ensure this was made very clear and will not happen again. In your reviews you did not provide contact information so I included my email address for you to contact me so we can get this refund sorted out for you but I haven't received anything yet. We don't keep credit cards on file so in order for me to issue you a refund I can do one of three things - you can come in with your card and I can put the refund on there, I can venmo you the refund, or I can mail you a check. Again, my email is ********************************************************* or my cell is ************. I look forward to making this right and I hope your summer is off to a great start.

     

    party on,

    Victoria Champion

    Owner

    Customer Answer

    Date: 07/17/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I will take the Venmo refund option so I dont have to come back to the store again. @AutumBlue 

    Sincerely,

    ***********************

Champion Party Supply LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.