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Business Profile

Medical Doctor

Cellnetix Labs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for Cellnetix Labs, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cellnetix Labs, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Couple complaints 1. Not billed until a over a year later for service 2. **** has discrepancy with what the insurance provider is saying and was not able to get assistance from Cellnetix Timeline - Received medical treatment 3/11/2024 - Does not get billed with insurance provider until over a year later on 4/8/2025 - Explanation of benefits from insurance provider says the service was paid and there is no amount due from patient - Cellnetix sends bill stating outstanding balance - Attempted to email Cellnetix explaining the situation on 5/6/2025, have not received a reply - Attempted to call in to get an explanation, it was not much help

      Business Response

      Date: 05/16/2025

      See attached response.

      Customer Answer

      Date: 05/20/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ***********

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint regarding Cellnetix ************************ and their third-party debt collector, ********************************, for a medical debt they allege I owe related to a procedure performed on September 13, ******* the time of the procedure, I had active insurance coverage, which should have been billed. I was never contacted by Cellnetix via mail or provided with a bill, despite their claim that letters were sent. I only became aware of this debt when I was contacted by *************************** via phone call and text message on March 24, 2025over a year and a half after the procedure. I requested written documents, and provided my address and contact information, but never received any.I reached out to both parties in April 2025 and provided my proof of insurance, along with a request for an itemized bill and a full breakdown of the debt. I also asked that collections activity be paused while the issue was under review. Neither company has responded, and I have not received the requested documentation. Furthermore, I have been told different amounts over the phone, which raises concerns about the accuracy and validity of the debt.I am requesting that Cellnetix either bill my insurance appropriately or cancel the debt. I also request that *************** pause collections, refrain from reporting this to credit bureaus, and provide clear documentation verifying the debt.

      Business Response

      Date: 04/21/2025

      see attached.

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to bill me for services I didn't have

      Business Response

      Date: 04/26/2025

      See attached response

      Customer Answer

      Date: 05/02/2025

      Based on the letter recieved from cellnetix labs they admit it was admin error in billing so I assume there not be any further bills.
      Thank you for researching this problem
      *** *****

    • Initial Complaint

      Date:03/21/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received mail from cellnetix, with a bill enclosed for $45. Stating that I owed for my 5-month-old, having lab work done when he was born. But the doctor that they claimed on their paperwork has never seen my child and doesn't even work at the hospital where he was born. So it's completely impossible for this doctor to have seen my child or to have ordered any lab work for my child. Furthermore their paperwork stated that I had no insurance, that is also a false statement. All of the real doctors that I've worked with have not had any issues using my insurance. So that is another thing that they falsified. They are sending fake claims and fake bills to people trying to get money out of them. And the information they're sending is completely incorrect and untrue. I just called them and let them have it for being filthy shady liars.

      Business Response

      Date: 03/26/2025

      See attached response letter.

    • Initial Complaint

      Date:01/21/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had surgery 01-12-2024 and just received a bill from them today 01-21-2025. Thats over a year ago. Am I still responsible for this?

      Business Response

      Date: 01/23/2025

      see attached response.

      Customer Answer

      Date: 02/28/2025

      A quick note to let you know that this company said its computers were down most of last year. My husband in September 2024 had this same person doing I believe lab work for him and there was NO problem sending the billing to our insurance and getting things taken care of. If my billing would have been sent out in that month (September) and NOT in January which was OVER a year after the original billing things would have been taken care of. When I received the bill from CELLNETIX I had no clue who they were as Multicare is who I send out of pocket payments to and in turn they send it to whoever has provided the service. It shouldnt have taken over a year to get a billing from them!!!!


    • Initial Complaint

      Date:12/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service provider is unable to resolve paid invoices.Service provider was paid promptly and when duplicate invoices received were provided copies of payment cancelled checks.They now continue to try and send requests for payments through collections on paid invoices.

      Business Response

      Date: 12/20/2023

      see attached.

      Customer Answer

      Date: 12/20/2023

       
      Complaint: 21014889

      I am rejecting this response because: They would not even read the attachments in the claim showing the payments were made and copies of checks deposited by them were attached.  Including correspondence disputing the bills that they claim they never received. 

      Sincerely,

      *************************

      Business Response

      Date: 01/08/2024

      See attached.

    • Initial Complaint

      Date:03/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Because of a family history of cancer that led to multiple traumatic early deaths of loved ones, I need to receive annual mammograms. I had my first mammogram last October, was called back for a second mammogram, and then got a biopsy in on November 16, 2022. The sample from this biopsy was sent to Cellnetix Pathology and Laboratories. I received a bill from Cellnetix in January which stood out to me because they claimed my insurance made no payments. I verified online withmy insurance company (United) that they did not receivea claim. I called Cellnetix to make them aware of this. They said they would bill my insurance.Yesterday, March 9th, two months after the initial bill and five months after thebiopsy, I received another identical bill. I called Cellnetix a second time and was told my insurance company wasn't responding. They said that if they billed my insurance company again, the claim would just be denied because they'd already billed them, and that there was nothing they could do.I called my insurance company, who again verified theyhad not ever received a claim. I believe them, as every other claim related to these procedures has been properly processed. So I called Cellnetix a third time with my insurance company on the line. My insurance company, yet again, verified they have not received a claim and Cellnetix just says they'll send it again. These calls takeup a lot of time. It's stressful financially since I have no idea what I actually owe. It also brings back endless memories of dead family members and their own battles for the healthcare and insurance industries to take any form of accountability.Is there anything you can do to ensure the next bill I receive from Cellnetix is the last, with my insurance accurately billed? I filed a complaint with the Attorney General, but given the multitude of complaints about this business already in the news and online, is there anything you can do to stop this from happening to other people?

    • Initial Complaint

      Date:03/03/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cellnetix labs billed me for a lab done in March of 2022 around Nov. I noticed thay had insurance info that was completely wrong not an issuance I even had called them gave them the right info they said they would bill the right insurance and rebill me with a remaining balance if any. 3 months later I get a bill assuming it's right I pay it almost immediately after I get another bill wanting more this time I look closer. They did not bill the right insurance and they upped the total amount on the second bill. I gave them the info they needed they did not use it. I probably would of owed them nothing had they billed the proper insurance. Last time I delt with them when I had full coverage for everything they sent me to collections and collections solved the issue. Their billing department is incompetent to say the least.

      Business Response

      Date: 03/08/2023

      See attached response.

    • Initial Complaint

      Date:02/26/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two times now I have paid the bill that they have sent me for the exact same amount both times I've gone to their website and checked if it's actually a website and not some scam website first time I had to make an account to pay second time it wouldn't let me log in and I had to do pay without creating an account now I have a third bill and it's for the same amount that I have paid twice now if this company is not a scam there's stupidity is immeasurable and they need to stop asking people for the same amount over and over again when they've already paid the entirety of their bill stop threatening people with collections when they already paid their bill off

    Cellnetix Labs, LLC is NOT a BBB Accredited Business.

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