Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At this point is has come to come complete harrasment from this company with the calls and texts. I want it stop, they're completely breaking the law. Not only that they're contacting my phone for someone else.

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We requested to cancel Zip Whip as our company decided to work with a different vendor. It was requested that we have our number to cancel the account. We tried logging into the account to view our number, which was disabled. This was at the beginning of Sept. that our account was disabled. It should not have been disabled as we were paying for it. Zipwhip should take responsibility as they disabled our account and still charged for the service.

• Initial Complaint

  Date:06/17/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Need account ********* cancelled effective 12-1-2023: I was informed in 2022 that Zipwhip was no longer going to be able to give me service for online texting effective November 30th 2022 and that I needed to switch to a new carrier. I did so and called and emailed a request to cancel service with them on December 1 2022 and have been unable to login to my online account/portal since. However, I was still drafted for payment for multiple months after.On 6/17/2023 I received a suspension notice with demand for payment of $261.20 for service provided after December 1 2022 and that I could be sent to collections/credit bureaus, and in the same email there is a notice stating 'Reminder: All cancellations are final and can't be reversed as this product will sunset on December 1, 2022.' I should not owe anything for service after December 1st 2022 and simply need the account cancelled effective that day.

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer of ********************** starting in 2018. They informed all customers the service had an end of life on 12/1/2022. As a result, we chose a different service and our final use of their service was in November of 2022. They continued to bill us $35/month after the "end of life" date. When I called to inquire about the charges past the end of life date, they told me that they sent us an email saying they had extended the end of life date. They sent many many emails about the 12/1/22 end of life date starting far in advance (possibly a year or more in advance). Even if they did send an email with the extension in the content, one email with no reminders after a year of warnings about the 12/1/2022 end of life date is not sufficient to warn customers. So, customers got emails for the duration of a year about the end of life date, and potentially only 1 email about the extension. They refused to refund me for any months and in fact told me that they were going to continue charging me in the future for at least 1 more month.This is unethical behavior.

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I acquired an insurance agency internally with ***************** from *********************** - his ZipWhip phone number was ************.I contacted ZipWhip on 11/01/2022 to have the number ported to my account and never received a response. #******** Then, I was continually charged for a service that I cannot use. I do not have access to the ZipWhip texts going to ************ and this account should not have been blind transferred to me. I did not accept any contracts that ***** had and NONE of his other subscriptions transferred to me blindly.ZipWhip is being unethical and unresponsive and unhelpful. Legally, you cannot charge me for a service that MY BUSINESS did not sign up for. Your agreement was with ***********************. His agency ended on 11/1/22. Any "retro" bills that you're behind on need to go to his address, not mine. I did not assume his agency subscriptions.I want my money back from this line - Zipwhip has illegally been charging my folio without my permission through Farmers. Your company is unethical to say that refunds can't be retro completed and sorted out. Shameful. I should not have been charged 11/1/22 onward for that line. Fix it and give me back my money. It is the ETHICAL thing to do.

• Initial Complaint

  Date:12/13/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told that their services would stop at the end of the year, so we ported our number off of their system. the instance our number was ported we were locked out of the account with Zipwhip. Magically even though they said we no longer had an account they still had the reoccurring billing being applied to the card on file. when I discussed this with them and told them. I had no access to disable this card I received the following back. " understand and I apologize for all the inconvenience this may cost to you and your business. Unfortunately, releasing your line or ported out your line does not automatically cancel your account. It is important to cancel you account and also, according to our Terms of Use, we do require 30 days notice to cancel before your renewal date. If your subscription will renew within the next 30 days after you submit your cancellation notice, you will receive a final invoice." The whole time I worked with their support they didn't even mention this.