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Business Profile

Mortgage Broker

Lakeview Mortgage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Broker.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the second time, I have attempted to make my mortgage payment and because of some problem or error on Lakeviews end, the payment does not go through, even though I can prove through my credit union that the funds were available they have slapped me with only pay by ************* and blocking me from making payments on my Mortgage, which are gonna cost me into going past 30 days and ruin my credit I attempted to call them and they said Im not gonna be able to pay by check until 2025 even though this is the second time this is happened and it was on the side of error was on them. I had the money I can prove it and I should not be sitting here being blocked from making payments and online and having to go and get western union And risk my mortgage payment being late and messing up my credit because of their mistake and how their computer system cant seem to sit there and get it straight with pulling the money out of my account when it was in there and can be proven it was in there and I cant get anywhere talking to the people because they dont wanna do anything to help you and Ive had it

  • Initial Complaint

    Date:09/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company will not stop calling from all different numbers to sell me a service. I have asked repeatedly for them to stop calling and they hangup instead of responding to that request.

Lakeview Mortgage is NOT a BBB Accredited Business.

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