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Business Profile

New Car Dealers

Acura of Seattle

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2016 Acura MDX in 2015 . 2023 the paint on the roof peeled away and it was fixed under the warranty. On March 15, 2025 more paint peeled on the back door of the driver side.

    Business Response

    Date: 03/27/2025

    I have connected with the customer, met with him in person, and am working towards an amicable resolution. Some of the repairs are still covered under warranty.   -***** *******, General Manager of Acura of Seattle *******************************

    Customer Answer

    Date: 03/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ****

    Customer Answer

    Date: 04/01/2025

    After due diligence, this is a known manufacturer issue, and I feel the only reasonable solution is to be reimbursed for the paint defect. I don't think I should pay out of pocket for something that is a manufacturer defect.

     

    Vehicle: 

    2016

    Acura MDX 

    White Exterior 

     

    Chipped roof got painted in 2023 under warranty. However, another peel started right after.

     

    Driver quarter panel started peeling on March 15, 2025.

     

    It seems this may happen again in the future on other parts of the vehicle.

     

    Over the years, as a loyal customer with 4 *********************** and great experiences, I would love to continue to be a satisfied customer with **********************. 

     

    I would like to open my case. Thank you

    Business Response

    Date: 04/07/2025

    The customer has a *************************** MDX with paint peeling in 2 places. As the vehicle is outside manufacturer warranty coverage, the customer is responsible for the repairs. However, due to previous paint work done by a vendor outside of Acura of Seattle, the customer can have one of the spots remedied at no cost. I have referred the customer to the vendor for further repairs, since Acura of Seattle is not a paint shop and has not painted this vehicle. 

    Customer Answer

    Date: 04/08/2025

     
    Complaint: 23073583

    I am rejecting this response because:

    Sincerely,

    **** ****

     

    After due diligence, this is a known manufacturer issue, and I feel the only reasonable solution is to be reimbursed for the paint defect. I don't think I should pay out of pocket for something that is a manufacturer defect.

    Vehicle: 
    2016
    Acura MDX 
    White Exterior 

    Chipped roof got painted in 2023 under warranty. However, another peel started right after.

    Driver quarter panel started peeling on March 15, 2025.

    It seems this may happen again in the future on other parts of the vehicle.

    Over the years, as a loyal customer with 4 *********************** and great experiences, I would love to continue to be a satisfied customer with **********************. 

     

     

Acura of Seattle is NOT a BBB Accredited Business.

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