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Business Profile

Olive Oil

Pura Olea

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Olive Oil.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shipping is taking longer than expected have sent out emails and messages on different platforms and havent received any response back

    Business Response

    Date: 11/21/2024

    Hi Aniah,

    Were sorry about your experience, weve recently made a shift in our platform for inbound emails and that seem to have affected our ability to receive your note. 

    Your order of PURA olea seem to have shipped as planned with *****. Ive attached the corresponding label to it, however were unable to pull tracking from the ***** site which could be due to time span or the fact package may have been lost. We will go ahead and replace your item, which should ship later this week.

    Apologies for the inconvenience and happy that were connected,

    Regards,

    Customer Care @ **********************

    Customer Answer

    Date: 11/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

Pura Olea is NOT a BBB Accredited Business.

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