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Business Profile

Online Gaming

Double Down Interactive, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jennifer B

    Date: 04/15/2023

    The game has bugs in it and rips people off. Be careful to pay attention to the awards you receive and the amount of coins you get after buying them. I have had issues quite a few times. I was betting 10 million a spin because I had won a billion coins. You are supposed to win gold wonder cards the highest ones for winning a mega jackpot and above if you are betting 10 million a spin. I won ************************************************************************ the lowest card possible even though the gold card was lit up. It did this 3 times then a few times it gave me no cards in spite of winning the correct amount to get cards. I tried contacting customer they won't fix this even though I have proof from past problems with bugs and issues with the game. The person claims the game never has issues. I have email documenting this isn't the case.. I also purchased coins on a 3x the amount sale and only received the normal amount instead of the 3x the amount. Also I received 15 million coins for a promotion then it disappeared right after it appeared and had to have that adjusted. Be careful to document everything that goes wrong with screen shots or you will not get anything. They need to fix these issues otherwise it seems the game is rigged to rip people off be aware. The customer service person I dealt with today doesn't give a c*** about customers. I'm a paying customer but not any more Not happy about getting baited and switched with the gold cards at all and the issues with not getting coins that I was supposed to. This companies attitude towards its customers is c*** You cannot reach anyone on the phone. The majority of them treat you like your stupid and don't pay attention to what you're telling them. I will be saving alot of money not playing this game anymore because of the bugs and condescending attitude of most of the customer service agents that treat you like your lying with your complaints even when you have proof.

Double Down Interactive, LLC is NOT a BBB Accredited Business.

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