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Business Profile

Online Gaming

Loot Labs Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for Loot Labs Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Loot Labs Inc. has 2 locations, listed below.

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    • Loot Labs Inc.

      2033 6th Ave Ste 600 Seattle, WA 98121-2591

    • Loot Labs Inc.

      5016 Ravenna Ave NE Seattle, WA 98105-4117

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against Boxed.gg regarding their failure to fulfill my request to delete my personal data, including my "Real Person ID" verification data, as required by law.Nearly 30 days ago, I submitted a formal request to have all personal data associated with my account deleted. Despite multiple follow-ups, Boxed.gg has yet to complete this request, which is both concerning and unacceptable.This delay not only demonstrates poor customer service but also raises serious privacy concerns, as I have no control over my sensitive personal information while it remains in their possession.I kindly request your assistance in resolving this matter promptly. Boxed.gg must comply with their legal obligations and delete my personal data without further delay.

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2024, I began purchasing currency from Boxed.gg to ****** for collectible cards, expecting the cards I won to be shipped. Over four months, Boxed.gg delayed shipping multiple times without explanation. In April, I requested a refund for all transactions due to these delays. Instead of addressing my concerns, Boxed.gg wiped my account, canceled my orders, and locked me out without explanation. I filed disputes with my bank and ****** and complained in their Discord server, but they banned me instead of resolving the issue. I remain banned to this day.I spent $2,500 on Boxed.gg$1,500 from my debit card and $1,000 from credit cardsand won $1,600 worth of cards that were never shipped. Attempts to resolve the issue through email and Discord failed. Their support initially agreed to reinstate my canceled orders if I dropped my ****** dispute but failed to follow through or provide requested evidence.Both my bank and ****** denied my disputes, citing ******* terms of service. ****** claimed the virtual currency was delivered, ignoring the undelivered physical goods. Frustrated by their lack of support, I closed my 20-year-old ****** ****************************** operates like a pyramid scheme. They took my money, delayed shipping without proof of inventory, and refused refunds. A Reddit thread highlights similar complaints, with their owner failing to address concerns. They previously ran *************, which they abandoned without notice, leaving customers stranded. This suggests a recurring pattern of fraud.This has cost me $2,500, countless hours, and emotional stress. I no longer trust my bank or ******, who failed to protect me. I seek a full refund of $2,500 and an apology from Boxed.gg. I also urge them to adopt stronger consumer protections, such as an opt-out feature for gambling deposits.

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/22/24 I signed up for the website. I was met with an email that advertised a new signup bonus of 25% additional gems for your first purchase. There was no mention that the first purchase had to be done within a certain timeframe of signing up. On 10/24/25 I signed into the website where I was met with a pop up telling me to claim my 25% new signup on my first purchase. I purchased $500 of gems (****** gems.) I did not receive the 25% bonus gems as advertised multiple times. I reached out to support and they denied me the gems saying i purchased them outside the window for receiving them. I explained that there was no window displayed anywhere on the website or the email I was sent.They asked me to forward them the email. They then again said I would not get the bonus gems as I signed up after the window expired and that the window is on the website. I asked them to show me where on the website this information is displayed, they did not. I told them this was extremely deceptive as if I was outside the window and the offer was expired they should not have presented the pop up to me when I logged in and should have communicated the time limit. I have not seen any mention of a time limit to make the first purchase in and support has not provided we me with any proof that it exists or is displayed anywhere.

    Loot Labs Inc. is NOT a BBB Accredited Business.

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