Complaints

This profile includes complaints for Proliance Surgeons Inc PS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Proliance Surgeons Inc PS has 51 locations, listed below.

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  Proliance Surgeons Inc PS

  805 Madison St Ste 901 Seattle, WA 98104-1172

• 

  Proliance Surgeons Inc PS

  12911 120th Ave NE Ste H210 Kirkland, WA 98034-3065

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  Proliance Surgeons Inc PS

  510 8th Ave NE Ste 340 Issaquah, WA 98029-5436

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  Proliance Surgeons Inc PS

  14841 179th Ave SE Ste 330 Monroe, WA 98272-1127

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  Puget Sound Surgery Center

  7308 Bridgeport Way W Ste 102 Lakewood, WA 98499-8000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** and Prolaince Surgeons have failed to refund me my overpayment. Before surgery is scheduled Proliance Surgeon required authorization for surgery approval by Regence BlueShield and that I pay my out-of-pocket network costs. *********************** and Prolaince Surgeons completed a carpool tunnel procedure on my left hand, on 6/20/ 2020. However, Regence Blue shield had not paid its portion of the bill. ***************************, Proliance Surgeons, and its affiliates broke the bills down and turned them into various collections agencies. However, in addition to making my pre-surgery payment, I paid a total of ****** to Proliance ********************* directly just to get those bills off my credit report. On June 30, 2022, Regence BlueShield resolved its issue which resulted in payments being issued to *********************** and all parties involved full payment for the surgery that took place on 6/20/20. On July 1, 2022, I contacted 4 different doctors' offices including Prolaince Surgeons ******, ** location, and confirmed that they too received payment was received their full payment from Regence Blue Sheild. I was told that because of the insurance payment my records showed a credit balance, and the lady confirmed my credit balance and said it would be refunded to me. On November 14, 2022, ****************** emailed me a statement confirming every entity involved was paid and they also confirmed that neither ************************** nor Proliance Surgeons have returned payment to them. As of December 18, 2022, *********************** nor Proliance Surgeons have returned any amount to me irrespective of the law stating overpayment is to be refunded within 30 days. I would like my payment in its entirety to be issued to me immediately. Thank you

  Business Response

  Date: 12/22/2022

  Thank you for the opportunity to respond to complaint ID of ********. Initially, the individuals insurance denied both the professional and the facility claims as member responsibility.  The individual did not make any additional payments to the denied claims and therefore, was sent to collections. However, the insurance reprocessed the professional claims, which did have a credit that was being held until the facility claim reprocessed.  The individual was notified of this, and it was requested for her to speak with the insurance company to prompt them to reprocess the facility claim. At this time, Proliance will adjust the facility claim, notify the collection agency to pull the individuals account, and submit the individuals refund.

  Customer Answer

  Date: 12/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me providing Proliance expedite the refund process and send the refund to my address in the complaint.

  Simply because the credit balance existed since July ************************************************************************ August 2022 and it now December and still no refund. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding a payment of $249.39 I already made for an office visit on 09/10/21 and which is not reflected in Proliance's accounting system. The payment was sent out of my *** with check #******** on 10/15/2021 (the payment cleared on 11/10/2021). I called the billing inquiries number listed on the bill several times to explain the situation and was told that they would need more information. I then spoke with *******, which manages the **** Premera offered to call the same billing department and did so on multiple occasions. Whether by coincidence or intentional, ******* representatives' calls went unanswered so they left messages asking Proliance's billing rep to call them back but no one did. I have the *** statements and email exchanges with Premera as proof of payment and I's like to see this resolved as soon as possible.The Patient Account Number listed on the bill is ****************

  Business Response

  Date: 09/02/2022

  Thank you for the opportunity to respond to complaint #********. Proliance Surgeons, ***** P.S. has completed an investigation into this matter and identified the error. Proliance has notified the complainant of the resolution.

  Customer Answer

  Date: 09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************