Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Photo Retouching

PicMonkey LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photo Retouching.

Reviews

Customer Review Ratings

1.5/5 stars

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromDenise M

    Date: 10/01/2022

    2 stars

    Denise M

    Date: 10/01/2022

    I have been charged the annual fee after my 7-day trial. Yesterday was the last day and was charged before I could cancel. Could I please receive a refund, I cancelled it today after seeing the charge. I only needed the account for one design. If you could help me, I would really appreciate it.

    PicMonkey LLC

    Date: 10/04/2022

    Hi there, so sorry to see your complaint with the BBB. At PicMonkey we do outline all charges up front and the 7-day trial is down to the minute, which means it will take it at the time you set up exactly seven days later. Very sorry this wasn't clear to you. We do also offer a 14-day cooling-off period once the site has not been used post charge. You can get in touch via ******************************* from your registered email and we'll support you. The BBB cannot influence or arrange a refund on your behalf.
  • Review fromJahnavi N

    Date: 08/12/2022

    1 star

    Jahnavi N

    Date: 08/12/2022

    I got charged by picmonkey for 72 dollars after I canceled my ************ is. A fraud . I need my refund immediately

    PicMonkey LLC

    Date: 08/15/2022

    Sorry to see your complaint, we hope you consider the service you received and reframe your review. When you reached out to us, we explained you were charged as you never cancelled the service in time. And so we refunded the fee for you. There was no fraud.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.