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Business Profile

Pillows

Plufl

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pillows.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a large body pillow and extra pillow cover from this company (Plufl) online on July 2nd. No shipping information or order updates were given after the initial order confirmation email. On July 14th, I sent an email inquiring about my order and referenced their website which stated that shipping would occur within 3-5 days of order. The *** stated that their system had "mistakenly marked the order as shipped" and said that it would ship out within 24 hours. No shipping information was provided or further communication from company.On Aug 6th, I emailed again asking for my order to be canceled and refunded. Aug 8th, they emailed me a tracking number, which indicated the package had not yet been picked up by the carrier. August 9th I again requested a cancelation. August 10th, I received a shipment confirmation, which in addition to ignoring my ***eated requests for cancellation, only listed on of the items I purchased.

Plufl is NOT a BBB Accredited Business.

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