Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  work order #: ***** amount in dispute: $659.50 transaction date: Oct-10th-2022 I have sewer water backing up to a ground floor toilet, scheduled unclogging service with Jafco, explained the scope of work to the 1st technician(**************): unclog the main sewer pipe between septic and ground floor toilet. They attempted to clear blockage and told me that the pipe is all good after the unclogging work, charged me $659.50 although I didn't sign to accept their invoice. However there is still water in the pipe, due to a blocked baffle. Then the 2nd technician(*********************************) came onsite and told me that the root cause is that the baffle is broken, unclogging service itself won't resolve the issue. They gave me a second quote to dig out the pipe and fix the baffle, which will cost $4,500 in total. I started to feel alerted at this moment and told them that I need time to think about this.2 days later, the backing up problem appears again, I called another service provider to check, who told me that the baffle itself is not the problem and Jafco doesn't clean up the clog inside the baffle at all. So now the fraudulent schema is very clear: step 1. they didn't solve the clogging issue; step 2. they try rip me off by claiming issues doesn't exist and ask for 10 times more money than what it will actually cost.

  

  Business Response

  Date: 10/14/2022

  Thank you for bringing this to our attention. We are very sorry this was the experience of one of our valued customers. We have reached the customer to discuss the details of this service performed and a refund has been mailed.

  Customer Answer

  Date: 10/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************