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Business Profile

Printers

DCG One

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printers.

Complaints

This profile includes complaints for DCG One's headquarters and its corporate-owned locations. To view all corporate locations, see

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DCG One has 2 locations, listed below.

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    • DCG One

      4401 E Marginal Way S Seattle, WA 98134-1116

    • DCG One

      PO Box 3905 Seattle, WA 98124

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/25/2022 I purchased a Membership Activation Certificate from DCGone for ****** Membership for $60 as a gift to my daughter. On 01/12/2023 I recieved an email stating that it had not been used and I would be automatically refunded the $60 if not used by 01/27/2023. This refund was never issued. When I went to the Costo warehouse to try and activate the membership they refused stating that the original Certificate did not have a barcode on it so they could not do anything with it. They attempted to contact DCGOne and after over an hour of them not being able to get an answer, I had to leave without resolving the issue. It appears as though I was supposed to get a ****** Shoppers Card issued to me by DCGOne to apply towards the ****** Membership at the ****** Wharehouse, but I never received that from DCG either. After at least a dozen calls to DCGOne that required a callback (which I never received) I tried disuputing the charge on my Discover Card. After Discovers investigation they were also unable to verify any information with DCGOne. The investigation results where not in my favor and the $60 charge was again added to my credit card. The email address that DCGOne provided for help was also discontinued. I am now being advised that DCGOne no longer has an aggreement with ****** so it appears to me that DCGOne failed to honor processing the refund before they terminated the ****** relationship. As a consumer of a DCGOne product, they should be honoring my request for a refund regardless. I should not have to be put in the middle of DCGOne, ******, and their internal issues. I also should have to spend another 1 plus hours at the ****** warehouse membership counter only to me refused again. I demand a refund from DCGOne regardless.

      Business Response

      Date: 07/06/2023

      ****** has transitioned management of this program to internal resources.  All ****** Membership desk personnel were  to be trained in how to handle these requests so this should have been rectified when ************** contacted ******. We are escalating within the ****** team and will ensure this customer is contacted for resolution. 

      Customer Answer

      Date: 07/08/2023

       
      Complaint: 20226496

      I am rejecting this response because I have already spent months contacting this company and was promised a callback numerous times and never received one. I have no reason to expect they will follow through with this resolution. They emailed me 6 months ago stating they would be processing a refund to my credit card and didn't do that either. They are the company that charged my card. They need to refund it. Internal issues between them and ****** should not be my problem.

      Sincerely,

      *************************

      Business Response

      Date: 07/24/2023

      ********************* from ****** membership emailed ******* at 11:40AM pacific time on July 18 to resolve this for her directly.

      Customer Answer

      Date: 07/29/2023

      This complaint has been resolved to my satisfaction.

    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 18, 2022 I was charged $60 for a ****** membership activation code that I was told would be delivered via email. I did so on the Groupon app thinking I was purchasing from Groupon. I contacted Groupon and they told me that they no longer work with ****** and they are not sure who charged me. I did not receive an email with that code and I would like my money refunded. The name DCG One appeared on my credit card statement, so I am here to hopefully get this resolved and get a refund from them.

    • Initial Complaint

      Date:10/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      in July 2022 I purchased a ****** membership for $60 I thought through Groupon but then realized on my credit card it said DCG they sent me a membership activation code I brought it to ****** as instructed and ****** said it was not valid. It was not expired as I presented it for days before the expiration date however ****** said this is not an acceptable or valid membership document add to take it up with Groupon. Groupon stated that it is DCGs problem. I want my $60 back as this was clearly a scam from DCg.

    • Initial Complaint

      Date:09/09/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was activating a new membership at ****** Wholesale, and was later charged for an additional $120 per executive membership after the first charge processed. I feel mislead, scammed, and mistreated.

    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to purchase a ****** membership from them twice. Both times the website said the transaction was not approved and that I needed to correct the information, which I did. I now have been charged by them twice on my credit card but received no confirmation email. When you call their customer service, the ************ they give you are to learn about a free $100 rebate or to hang up.

      Customer Answer

      Date: 10/01/2022

      I agree that it seems contradictory that I ordered a ****** membership and my credit card was charged by a printing company. That is partly why I believe the company is fraudulent. Here is their contact information:

       

      **************

      *****************************************


      Note that if you call their phone number, you never get the chance to speak with someone or even wait on hold. They give you ******'s actual number to call. That's what happens now at least. When I called them previously a month ago, they told me I had to press a button to get a $100 rebate and I had no other option of other buttons to press.

       

      Thank you for your help in fighting this fraudulent company.

    DCG One is NOT a BBB Accredited Business.

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