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Business Profile

Psychiatric Services

Psychiatry Northwest, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychiatric Services.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Nicole R

    Date: 11/04/2024

    Nicole R

    Date: 11/04/2024

    In the span of two weeks the following happened:-provider did not show up to the appointment. In this situation I called the front desk 3 separate times over 1.5 hours. The receptionist stated the doctor was on another call and I should just wait. Which directly contradicted with what the doctor told me had happened. -due to the provider not showing up, I had to cancel the next scheduled appointment as there wasnt enough time in between appointments. Despite me doing it more than 48 hours prior to the appointment, they still attempted to charge me a late cancelation fee and I had to escalate the issue to have it addressed *********** manager called me, and we discussed the ongoing issues including an issue they had with my card. The manager assured me I was all good to go for my next appointment and wouldnt be charged for cancelling an appointment more than 48 hours prior to the appointment scheduled time.-day of my next appointment they cancel my appointment without calling me because there was an issue with my card. They then charged that card a no-show fee without alerting me of that. I only figured out I was charged after going through my billing details This is supposed to be a clinic that specializes in a disability that makes dealing with situations like this incredibility difficult. Which makes their actions that much more predatory. Dealing with health issues is already hard enough, I would just skip this clinic all together if I were you.

    Psychiatry Northwest, LLC

    Date: 11/06/2024

    At Psychiatry Northwest we strive to provide excellent care to each of our patients.  If our patient would like to reach out to me directly I am available to them.  We look forward to working toward a positive resolution.

Psychiatry Northwest, LLC is NOT a BBB Accredited Business.

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