Complaints

This profile includes complaints for CalPortland Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CalPortland Company has 4 locations, listed below.

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  CalPortland Company

  5975 E Marginal Way S Seattle, WA 98134-2414

• 

  CalPortland Company

  1050 North River St Portland, OR 97214

• 

  CalPortland Company

  4301 Pioneer Ave PO Box 1280 Santa Maria,ca 93456 Dupont, WA 98327-7736

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  CalPortland Company

  11340 Se Jennifer St Estacada, OR 97015-9586

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While driving on I-5 northbound on the date of 03 Apr 2025. I was driving north bound coming north from ******** and while driving about 1235pm calportland truck was about two car lengths in front of me and what looked like a piece of concrete could have been a big rock flew up and hit my windshield. Now this didn't come off the ground it came off the back of this very dirty truck that looked like it was covered in dirt and material. The truck was so dirty i was barely able to make out their plate number. This was a truck with a trailer on it and was able to get the triler number off and when i called to report this per the wa state RCW 46.61.655 they are responsible for securing their load. There was no tarp on this truck no covering at all. I had a witness to this incident. When i made this claim i was asked if i recorded it. When i let them know i was driving and didnt think to pull out my phone to record their truck but gave them all the information and told them to look at the *** weigh station right before coming into ****** we were about 5 maybe 10 mins from there when the incident happened. When i told them i had a witness i was told that it had to be a third party so again they wanted me to stop in the middle of I-5 northbound in the afternoon and risk a potential accident to get a third party witness. If this was one of those usual small chips that happen I wouldn't have said anything as its common as we all know. But this was a big enough rock or piece of concrete that i could see it coming towards my truck and put a huge chip in the windshield about the size of a quarter. Again i tried to give them my witness and they responded they wont even contact them never have i ever heard of a witness not being able to be used if i would have called the police and gave a report they would have taken the witness. The lack or responsibility and accountability here on the company that clearly had a dirty truck that didn't have a secured load is astonishing.

  Business Response

  Date: 04/29/2025

  Glacier Northwest, **** received an incident claim form from the complainant on 4/7/2025. The form has been filed with our insurance company and is currently in process. Any further communication regarding the incident will be made with the complainant using the contact information they provided on the claim form they submitted.

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23213293
  
  I am rejecting this response because:

  Their insurance claims adjuster stated that since I didnt have a camera and or stop in the middle of interstate 5 to get a third party witness they will not consider the claim. They didnt have any evidence of the truck I was talking about having a tarp as there was none on their truck and trailer at the date and time of the incident. They have also failed to secure their load by allowing debris to crack my windshield as evidence provided in the previous statement. By the law that was also submitted they have failed to adhere to the law for again allowing debris to fly and hit another vehicle. 
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:12/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a cement truck delivery at my house, and was given an invoice for $840 as the driver left. And a week and a half later, I saw my credit card had been charged for $151 more than that--and called to get a refund of the overcharge. The company has not done this. They said it was because the driver was at our place longer than normal, but we were not told this or that any extra charges would be accumulated. More than that, the driver said he wanted to empty out his truck with any remaining cement because it was his last stop. It is my belief that CalPortland does this on a regular basis. And the charge is sneaky, because you're never informed of it or that you're being charged extra. A higher amount just shows up on your credit card. It's a bad business practice other customers should be aware of.

  Business Response

  Date: 12/16/2024

  The charge referenced in this customer's complaint is our standby charge. Our standby charge is only applied when a customer holds a truck onsite for longer than the time they paid for when they ordered the concrete. Since industry standard is to include the cost of delivery in the per cubic yard price for concrete, it is standard practice to charge customers for the additional truck time when they hold the trucks longer than costed into the per cubic yard price. Customers are allowed 6 minutes per cubic yard ordered and in this case the customer ordered 2.5 cubic yards. We do not charge an hourly rate for delivery and rely on the timely discharge of the material off of our trucks in order to make deliveries possible. We always advise customers of this at the time of their order and tell them we will pre-authorize their card for 20% over their order total to cover any incidental charges such as this.
  
  In this case the customer was made aware and agreed to our policy on a recorded line. The customer only complained about the charge once he saw it on his credit card statement and contacted us to question if there was standby time and claiming we never made mention of the charge. In the same initial message, he demanded a refund for the charge and threatened to contact the BBB and the *********************************'s office unless we refunded the amount immediately.
  
  At that point we replied to the customers message with several items including: The recording of his call placing his order, where our policy regarding credit card authorizations and additional charges including standby time was explained to him and he acknowledged it, our copy of his ticket which clearly identified the times our driver documented he took his delivery actions, and a screenshot of our computerized record of his delivery with time supported by GPS tracking on our truck and showing that even though we were entitled to charge him for 40 minutes of standby time, we only charged for 35.
  

  Once the customer received this documentation, he no longer questioned the validity of the charges but demanded the refund all the same threatening to follow through on complaining to the BBB and the ***************************** At this point even though we were well within our right to close the complaint without refund, we decided to issue a refund anyways, e-mail the customer to let him know, and advising him to seek alternative concrete delivery in the future.
  
  

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22693867
  
  I am rejecting this response because:

  No mention was made of this charge. The driver did not let me know I was incurring this charge, which would have allowed me to lessen it if I knew. The driver also wanted to empty his truck of cement because I was his last stop for that load of cement, so there was an incentive for the driver to drop the last of his load.

  In the meantime, **** the sales manager did agree to refund me the extra charge--but only after I filed a complaint with my credit card, the ** and BBB. It's a bad business practice to charge a customer for something they are unaware of being charged for nor give them the ability to lessen the charge. **** also included a basic threat in his email: "We consider this issue closed and recommend you find an alternative supplier for any of your future concrete projects."

  I'm likely one of the few customers to call out this likely profitable little business practice, and I shouldn't be penalized for it. In the meantime, I wholly stand by recommending that CalPortland makes it very clear to their drivers to let a customer know when they are facing an overcharge.

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 19,2023- We had Calportland concrete from the ******* ** mix yard come pour some concrete at our property ******************************************************* **. The concrete was so hard coming out of the truck that we had to shovel it out when it should have just flowed out. Due to the fact it was so hard it was also drying up too quickly. We were told by the person working with us that the concrete was old and probably had been on the truck for awhile. The concrete has cracked due to this and looks awful. We are asking for a refund because it will probably have to be redone. The Calportland department we used was in ******* and their number is ************

  Customer Answer

  Date: 09/20/2023

  Hello,
  I files a complaint on 9/12/23. I need to change the amount because I mistakenly put the wrong amount, the new amount should be $4221.18. I hope its not too late to fix it.
  Thanks

  Hello,
  Here are some photos of the concrete and invoice.

  Business Response

  Date: 09/25/2023

  My name is *********************************, I am the Ready-Mix Sales Manager for the ******************* of Glacier Northwest, ***** a CalPortland Company.

  I have just returned from vacation and saw we received the notice of the complaint. We take any concerns regarding the quality of our material and services seriously.  We will thoroughly review the order in question and respond shortly.

  Thank you,
  
  *********************************

  Division Ready-Mix Sales Manager