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Business Profile

Rebuilt Auto Parts

Mopar Plus Restoration Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 3rd, I ordered1969 Mopar Roadrunner Door Panel Set. Still no tracking number. Company will not respond to text messages. Call them and lines are busy, cannot take calls or leave message. I feel that I used my ***** ********** card, and being scammed out of my money for no goods. As of today no word from Mopar Plus. I have never had this happen from a company that appears reputable. $475.00 plus $46.00 shipping, for a total of $521.00 Please help me with this. ***************************

  • Initial Complaint

    Date:09/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a part. The company charged my card but did not send email outlining the charge as they said they would on their site. I have tried to contact them many many times. They do not answer their phones or emails. I am very concerned this is a scam company. They have my money and shipped no product and will not take calls.

  • Initial Complaint

    Date:06/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/17/23 I placed an order with Mopar Plus of ******* **, for a set of seat belts in the amount of $514.00. I did eventually recieve the seat belts but the product was damaged in a sealed plastic bag. After many, many, many phone calls that were never answered, ignored emails and text messages via their website. I did get a response via email on 5/2/23. They promised to replace the part. I provided the part number, photos and description of the part. I have never heard from Mopar Plus again. No response to again many, many, many emails, texts or phone calls.

  • Initial Complaint

    Date:05/12/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 1st I placed an order with mopar plus for a gull wing/ rear spoiler for my satellite. My credit card was immediately charged for the total of $555.00. I never received an order confirmation and after checking the website I found out my order number ***** was awaiting fulfillment. I've tried calling numerous times during the website posted operating hours and get a recording that all operators are busy and the call is dropped. Sometimes i get the recording that the business is closed even though its during their website posted operating hours. *** left messages with no response. I've tried emailing for information with no response. I would like to resolve this by canceling the order and receive a refund.

    Customer Answer

    Date: 05/17/2023

    I received a message today from mopar plus canceling my order and a refund was sent to my bank. Thank you for your help.
    ***********************

  • Initial Complaint

    Date:03/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Situation:Car seat upholstery - ordered 3/24/2023 order ID is #***** - order not received, no further emails as stated on website and when tried to call, could not get through to a live person. Have made certain all calls were within the website listed hours of operation in the eastern time zone as stated.We received a parts order confirmation email on 3/24/2023 (same date as charged on credit ************ is attached to this complaint). Never received any other email. Communication log trying to check in with them listed above. Can not get through to cancel order/verify status/talk to them. Need to cancel/get a refund. further information:*************************************** ************ or ************ (numbers listed on the webpage) ******** exchange (not related to moparplus) answered the ************ number today 3/30/2023. Information copied from the web site:1) 'HOW LONG DO I HAVE TO WAIT TO RECEIVE MY ORDER? You will receive your order 3-5 business days from order confirmation. 2) WHERE IS MY ORDER? Once every order is shipped, you will receive a shipping confirmation email that includes a tracking number. Otherwise, contact us and we'll be happy to track it down for you. Most orders ship within ***** hours from the date of receipt.Emailed 3/24/2023 via web page to see when shipping out (no response)3/29/2023 - called - think we left message but on 3/24/2023 when tried to call message said they were in a meeting and could not leave message and the call was just dumped.3/30/2023 - called - no message could be left - after a brief hold it said all were busy and call back later. call was just dumped.Asking for assistance to resolve and also provide heads up to others possibly seeking parts from this entity.Currently have dispute filed with credit card company.

  • Initial Complaint

    Date:08/25/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/16/2022 I ordered seat covers for a **** Roadrunner at the cost of $653.00 which was removed from my bank debit account immediately. I did not receive an order confirmation.I tried phoning Mopar Plus Restoration Parts at ************ and only had an automated answering machine stating we are receiving a high volume of calls and they hang up. I tried emailing at moparplus.com with no response. I found the attached WA address but the order site said ****** ******. I believe I have been scammed and was directed the ****** Better Business Bureau (who were extremely helpful) to file this complaint. It is my hope that you will be able to help me.

    Customer Answer

    Date: 08/31/2022

    My complaint is resolved
    Thank you 
    ***************************;

Mopar Plus Restoration Parts is NOT a BBB Accredited Business.

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