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Business Profile

Sewer Contractors

Complete Trenchless Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewer Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had called the business because it's my job to call all owners of every company owing back taxes and I received a call back from a hispanic guy who wouldn't tell me his name and I asked if he was the person who handled the finances and taxes for the company and he cut me off right away and said "do u need our service, do u need our service?" Of course I said no because I have a job to do when I call all companies asking the business owners if they are aware of owing back taxes, etc. He said if I didn't need his service I shouldn't be calling at all and he was so rude on the phone, I have a recording of the whole call and that wasn't nice whatsoever and I am very VERY appalled at his attitude and then he tried to call me back and left a voicemail stating that he was going to report me and the company I work for when I didn't do anything wrong except do my job!!!

    Business Response

    Date: 03/19/2024

    She was acting and saying really but words after I say I dont need her services I have call records app if yo unread to heard the audio from here I am happy to send it and her what all the bad words she tell me that the resin I did call back to telll here that my lawyer has the audio records and taking action about her laying and but words  action 

  • Initial Complaint

    Date:10/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/14/2023 I paid a deposit of $5000 to Complete Trenchless to repair my sewer line the following week, with a start date of 9/20/2023 for a two-day job. Complete Trenchless did not show up to do the work. They answered my first call and appeared unaware that they were due to work on my sewer line, and they did not respond to my further attempts to contact them and did not provide a different start date for the work. I made arrangements with a different company (Jafco) to repair the sewer line, and Jafco completed the work quickly and without incident.I requested a refund of my deposit from Complete Trenchless. Despite promises made to refund the deposit during the week of 9/25/2023 and again to refund it on 10/9/2023, the deposit has not been refunded. So far, Complete Trenchless has not met any of its obligations to do the work or return my deposit, and I have no reason to believe that they actually intend to return my deposit.

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complete Trenchless is completely corrupt! I hired and paid Complete Trenchless $23,000.00 to install a new sewer clean out and line the pipe from the new clean out to the sewer main line. They did not line the pipe all the way to the main sewer line as agreed upon in writing. When I brought this to the attention of the owner, *******************, he said he would look into it then would not return a call. I left messages via phone, text and email that all went unanswered. Even left messages from different phone numbers because I think he blocked my phone number and still he would not respond. I had to hire another contractor to complete the job. Through that contractor I found out that Complete Trenchless did not pull a permit from the city as required. Not surprising for such an unprofessional operation.

  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/19/2022 I signed a contract with Complete Trenchless Inc and paid a deposit of $13,000 to install a side sewer on my property. Within 3 weeks of signing, the owner, ******************* stopped communicating for more than a month (5/11-6/15). Finally, I heard back from him that he had been out with COVID. He was supposed to start working to get permits but no consistent communication. I was emailing, calling and texting him. Another email 6/27 "I am back... sick with COVID." Again, I am waiting and trying to find out if he can do the job and get permits needed. Again from 7/12 no communication from ************ until 8/9, when he said again was out sick. I received an e-mail form ************ that he was trying to get a pre-construction meeting with ********************* District (****) to complete the project. I was calling, emailing, and texting throughout August to get a reply on progress. On 8/26 I received an email from ********************************* from **** that Trenchless is not qualified to complete the work and does not have proper insurance, they will not allow him to work on the project. On 8/31 I notified Trenchless that I was terminating the contract and requested a refund of my deposit. ************ replied and said he needed to buy more insurance that will cost him $25,000 and asked if I wanted to pay half. I informed him that I am not paying him anymore money and I want the contract terminated and my deposit returned. He agreed to return $12,000 but has only strung me along. We were supposed to meet 9/1 (can't make it), 9/2 (emergency job, can't make it, 9/6 (no show, no reply), 9/8 (no show, no reply), until 9/14 when he said he will pay me first week in October. This has caused much distress and delay in my project and I have to start over with a new sewer installer. I have yet to receive a refund of my deposit and would like the entire amount returned ($13,000). Any help you can provide will be appreciated.

    Customer Answer

    Date: 11/28/2022

    Hello, I wanted to let you know that this has been resolved. The Contractor returned my deposit. Please let me know if you need any follow up information.

    ***********************

Complete Trenchless Inc is NOT a BBB Accredited Business.

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