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Business Profile

Shuttle Bus

SeaTac Airport 24 Shuttle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shuttle Bus.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 3, 2022, I booked a shuttle from *******-****** airport to *******, **. As per the confirmation and receipt I got in my email, this was to cost $75. When I arrived at the airport on July 10, 2022, I called the number as requested on the instructions. I went to meet the van outside and in the meantime, received a modified email receipt for $123.20! The guy asked for money up front, so I handed him $75 and he told me it was now $123.20 and I told him that it was $75 when I booked, and he started YELLING at me and driving erratically and I thought he would drive off the road. Finally just to get him to drive safely, I agreed to ***** the rest, but an extra almost $50 out of nowhere with ZERO explanation (he said "$75 was before COVID" and disregarded when I told him I had only booked a few days prior). The whole experience was awful and I would like the extra $48.20 back because it is not what I agreed to when booking on the website.

SeaTac Airport 24 Shuttle is NOT a BBB Accredited Business.

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