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Business Profile

Ski Equipment

C3 Worldwide LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been struggling to get customer support from ******* which is an authorized distributor of ****** Snowboard US. *** submitted multiple customer support requests but have yet to hear back. Moreover, the phone number listed on their website is not in service. Issue: The top sheet of my snowboard has delaminated towards the nose of the board as well as the edges of the board even though it has barely been used. Im suspecting that the issue is due to a manufacturers defect due to poor workmanship. The bird was ordered through an authorized dealer called Curated, but as of February 2025 theyre unable to process warranty claims and requested that I reach out to the North American distributor - c3-shop

  • Initial Complaint

    Date:01/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Union Bindings claim that their snowboard bindings come with a lifetime warranty. As in the picture, my binding broke and they say that because the no longer make the binding, the life of the binding has ended, and so they won't replace it. I would not have bought the binding from them if I knew their lifetime warranty was some semantic play on words to make them seem like they back up their product. These are Contact Pro bindings size L from 2020 and I would like them to replace them with their current model, not try to fix my broken set. Thanks for reading.

C3 Worldwide LLC is NOT a BBB Accredited Business.

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