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Business Profile

Skin Care

Kucumber Skin Lounge LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Kucumber Skin Lounge LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kucumber Skin Lounge LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/31/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I specifically ordered and signed up and paid $700 on Friday, May 16th. This was specifically for 4 Tirzepatide injections for weight loss. I was told and guaranteed within 7-14 days these compounded shots would arrive and I would be notified. It has been over 14 days and the business is NOT RESPONDING. They have been vague about the medical shots , but more importantly I have made a payment and it has not been promised. I would like to refund for something I have not received . I can include my correspondence through email and text.

      Business Response

      Date: 06/10/2025

      We appreciate the opportunity to clarify the situation. The patient enrolled in our weight loss program after an initial phone consultation, during which our team clearly outlined the onboarding process, timeline for prescription arrival, and program expectations. At the time, the patient expressed understanding and satisfaction with the information provided.
      Following enrollment, the patient reached out multiple times for clarification on matters that had already been explained during the onboarding call. Each time, our team responded promptly and thoroughly to address her concerns.
      Despite our efforts to support and reassure her, it became apparent that the patient remained unclear about our process. To accommodate this, we proactively offered a courtesy refundan offer she ultimately declined.
      Minutes after sending an additional email requesting another clarification on arrival of her order, the patient contacted one of our locations directly. Once we were made aware of this, we promptly returned her call and issued a full refund the same day.
      While we believe our team acted professionally and in accordance with our policies at every step, we chose to refund her payment in full in the interest of maintaining a positive experience.
      We hope this matter is resolved and the patient is satisfied with the outcome.

    Kucumber Skin Lounge LLC is BBB Accredited.

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