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Business Profile

Small Appliance Parts

Premium Plus Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 5 2024 I ordered online (#****) via the Premium-Plus *** website 2 gas stove protectors, one for me, one for my daughter.They were delivered April 12 2024.Neither fit either stove even though we were instructed to give model numbers for each for a perfect fit.I called repeatedly with the only option to leave a message, but never a call back.No response on their chat line either.Sent an email mid May and gave notice I would call BBB.They replied May 20 2024 stating they would resolve the problem and asked for order number and brand and models.Then nothing after their 1 reply via email.Sent another email on June 16 2024 stating a second notice that I will contact BBB.No reply and cannot get in touch with them.Calls go right to voice mail. Chat online says service down and to leave email

Premium Plus Inc is NOT a BBB Accredited Business.

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