Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Sunergy 6 years ago. Originally, they did a good job, but here are the problems I've had since the install:1.) Leaks! There was water intrusion into the inverter!! They "fixed" it by drilling a weep hole. I don't know about you, but I'm *still* concerned about high voltage and water in the inverter!2.) Leaks in the roof. They do not have proper on-call processes in place when their office is closed. I notified them about the leak and they were only able to get someone to the house to take a look 2 weeks later.3.) They tried to skirt around their responsibilities to fix the actual damage in #2, and only wanted to put some caulk on the leak. Then they proposed an obviously sub-par (but cost-effective for them) solution to prey on an uninformed homeowner.4.) They clean your panels with soap that has caused permanent stains on the panels. It has probably caused some loss of production due to this.5.) Their employees have criminally threatened me.Given my experience, I can no longer recommend Sunergy Systems.

  Business Response

  Date: 02/09/2023

  ****, We apologize the distress this experience has caused you and for not addressing the issue immediately. We hope that the final repair on 02/09/2023, comprised of replacing the 2x4 decking and re-shingling the area over and around it meets your expectation. We have since taken corrective actions within our company to better service and communicate with our customers moving forward. Again we apologize that we missed the **** with you and strive to do better moving forward.
  

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunergy Systems installed a Solar Hot Water system in my home in 2012. As it came upon 10 years of having the system, I realized that I needed to more fully understand the lifespan of the system and whether I needed to pursue replacement of the system. I had ************ come inspect the system and they brought to my attention the fact that the system was not initially installed in accordance with plumbing code, and also in a manner that completely voids the lifetime warranty on the water heater tank. Additionally, because of the improper installation, in the event that the system leaked, my homeowner's insurance would likely not cover the damage to my home. Specifically, the P&V relief valve is not routed outside and discharges in a closet with no leak containment. In the project contract, they specifically state "Sunergy systems uses industry standard best practices and hall comply with all component manufacture installation requirements and instructions." In the manufacturer's instructions, it clearly states "the installer must: make provisions so if the storage tank or any component part or connection thereto should leak, the resulting flow of water will not cause damage to the area in which it is installed." Additionally, Kitsap county has no records of permits for the work they did.I am extremely fortunate that no incidents have occurred thus far, but as the system ages, the likelihood of failure increases. I contacted Synergy and was told that they no longer deal in these systems and threw me on the mercy of their previous employee who used to install the systems. Unfortunately, I am no expert in plumbing code and I would expect a professional installation company to install something properly, in accordance with plumbing code and the manufacturer's specifications. The resolution I am seeking is to complete the installation IAW code, as it should have been done in the first place.

  Business Response

  Date: 08/11/2022

  Hello ********, it was a pleasure talking with you yesterday. As discussed, *** and I will talk with you at the end of next week to present some options to you.

  Sincerely, 
  

  *********************