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Business Profile

Sound Systems

Car Toys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sound Systems.

Complaints

This profile includes complaints for Car Toys's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Car Toys has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Car Toys

      20 W. Galer # 300 Seattle, WA 98118

    • Car Toys

      9106 W Bowles Av Littleton, CO 80123

    • Car Toys

      10545 Melody Dr Northglenn, CO 80234

    • Car Toys

      4000 S Parker Rd Aurora, CO 80014

    • Car Toys

      550 Broadway Denver, CO 80203

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received the detail I paid for at the **************** Location. I scheduled an appointment as required and had my vehicle there 10 minutes prior to the appointment. I checked in and was told I would be upcharges because my '21 Crosstrek is a midsize SUV. According to ******* the ****** Crosstrek is a compact crossover SUV, not a midsize SUV. It's the smallest SUV model in ******'s lineup, measuring ***** inches long, 71.7 inches wide, and up to 63.6 inches high. The Crosstrek has ***** cubic feet of passenger volume and 20.8 cubic feet of cargo space behind the second row, with a maximum of 55.3 cubic feet. After agreeing to the up charge, I asked how long it would take. I was told it would be a couple hours. I walked to some local businesses as there was no place to wait for the work to be completed. After 2 hours, I figured surely my car had been completed or at least started. Walking back, I noticed my car was in the exact location I had parked it 2 hours prior. I gave them the benefit of the doubt and continued to walk by and wait for a call. After another 30 minutes I received a call re: and emergency I needed to go take care of. I quickly returned to the store, 2.5 hours after the appointment, and asked for my vehicle. I was told it had not been started. When I told them I needed my vehicle and would like a refund I was told there was nothing they could do. after a very little bit of arguing, I was told I could schedule an appointment. Which is what I had done the first time. Scheduling ANOTHER appointment would only prove to waste another 2.5 hours (at least, probably more!). I am not sure why an appointment is required if you are so overbooked that you can't even start a detail within the scheduled time. I would still like a refund!

    • Initial Complaint

      Date:05/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Car toys had my car to put a sound system in and in the process they locked my keys in my vehicle and used pry bars on my doors damaging the doors, the weather striping and the paint this all happened while still having my car in there service garage I paid them a large sum of money over a period of time for them to give my car back to me in this condition I have tried to reach out to a lot of their upper management including ************************* their district manager and they have pushed me to their claims manager I have called over ****************************************************************************************************************************** order to fix my car from the damages they caused

    • Initial Complaint

      Date:05/19/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** Cadillac Divil issue with cartoys and ********* took to mechanic. mechanic says its Intoxalot The mechanic printed dignotic showing that it's the Intoxalot Car Toys. said to bring it down day later they said it wasn't the Intoxalot. and they can't do anything I've spent $500 between the reports and tows, and no one is willing to fix or touch my car. i want to remove the device, hoping that a mechanic would try to fix it without being able to blame the Intoxalot so I decided to talk to their supervisors superviser again met with resistance, and they said they would talk to Car Toys for me. I called CayToys,they have no idea what's going on. I have spent money maintaining their system have done everything I've been asked,they're just playing kick the can with my wallet. I'd like answers,I'd like my car fixed, and in a perfect world, I'd like my money back for their mistakes. i haven't been able to drive in over a week, and every day costing me money. i'm drowning, and I need help..... i just called again today and they refuse to let me speak to a superviser keep puting me on hold keep transfering me been 2 weeks and i not geting anything resloved

    • Initial Complaint

      Date:01/10/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So i went to your ******************* store on 12/16/22. I spoke to ***** about a system for my car. I didn't have anything specific so i asked him what he would recommend, He gave me his recommendations and i went with it for *******. Well when the parts arrived He called and i dropped my car off at 9:00 am for the installation. He told me it was going to be 2 days. So the later that day i Called to get status on it to find out they ordered the wrong part. They overnighted the correct part and said it would be done on Sunday if they didn't get the part in on Saturday. They got the part in and i had to force them to work on it and get it done. I picked up my car and within the first hr the subs quit working and the left mids started cutting in and out. So i went back and they said the 120 fuse that comes with the kit just isn't enough that the should have put in a 150. (well if you know that why didn't you do that in the first place. So ***** told me they got the mids working, but when the installer came in told me they were blown and couldn't do anything about it. Then he told me since we put in a 600 watt amp it blew my mids and i would have to spend another ****** in parts plus installation. (why didn't ***** recommend Mids for my car instead of letting me leave there knowing it was to powerful for the factory speakers). So i was driving this morning (1/8/23) and my subs started cutting in and out so i pulled over and messed with the power wire to the *** and realized it was loose. So I went back to the store to have them tighten it down, the said they were to busy and i needed to scheadule an appointment. I told him thats not going to work and they needed to handle it for me and i asked for Corporates number. The sales manager said since i asked for the Corporate number he will no longer help me out and sent me away. Is this the type of service car toys promotes. I spent ******* and have a system that doesn't work. The fact that he refused to help me is sad. This makes me wonder if anything was installed right. I would like your immediate attention to this matter and also would like a refund on the labor since now i have to go in and fix something that should never have happened. This whole experience is sad and shows that the customer doesn't matter unless its for sales. I am looking for a refund on labor

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