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Business Profile

Spa

Sauna Hut, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sauna Hut, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sauna Hut, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 20218824

      I am rejecting this response because: Now that I have posted reviews and will further post more proof of their unprofessional conduct and failure to address concerns such as people intruding while I was scheduled to use a sauna that they were occupying, they are claiming that I was the subject of multiple complaints which in untrue and that they cannot show proof of because it is untrue. Their facilities are poorly-maintained for what they charge and, frequently, cups and other used, soiled items have been left by other guests, which I was forced to remove. More proof will be posted to show what they are doing and that they are telling a false narrative to avoid addressing their unprofessional behavior and unsanitary, unsafe facilities. 


      Sincerely,

      *******************

      ey continue to do so then they should refund what Ive paid.

      Business Response

      Date: 07/02/2023

      Yes, unfortunately there were multiple complaints of this particular client being disruptive to other clients. Above images show both documents agreed-upon by the client prior to beginning their membership. We rarely charged for the violation, but had multiple text conversations about it, which seemed to further upset the client who was in violation of our contract with them. We then were forced to let the client now we would be canceling their membership for failure to meet agreed-upon criteria. We refunded for the rest of the month that was not utilized, but did not, and will not refund for the part of the month that had already been used.

    Sauna Hut, Inc. is NOT a BBB Accredited Business.

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