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Business Profile

Title Agent

First American Title Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Title Agent.

Complaints

This profile includes complaints for First American Title Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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First American Title Insurance Company has 30 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the last few days Ive been receiving phone calls and emails from First American Title. Its been from their escrow division, telling me that Ive purchased a property in *************. *** attempted to notify them that Ive not been involved whatsoever. Yet, I still get these notices

      Business Response

      Date: 11/06/2023

      Sorry to hear of the confusion. I understand our office has already contacted you directly and the issue has been resolved. Please let me know if you require  further assistance. 

      Customer Answer

      Date: 11/07/2023

       
      Complaint: 20823574

      I am rejecting this response because:

       

      I am still receiving phone calls that are becoming harassing at this point. Not phone calls to resolve the issue or apologize. Phone calls requesting more information from me.

       

      I never reached out to you to conduct business. On the property I was connected to recently, by the business. Ive not contacted the business in anyway, before this issue.

      Sincerely,

      *************************

      Business Response

      Date: 11/16/2023

      If you wish not to receive any further correspondence, please either reply to this message or advise our office directly and no further correspondence will occur. Thank you

    • Initial Complaint

      Date:06/05/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My house is under contract for sale illegally.

      Business Response

      Date: 06/08/2023

      Thank You for your inquiry *************** - 

      The function of an escrow closer is to be a neutral 3rd party and we are required to follow the instructions provided by the parties involved. You will need to address this matter through your legal counsel who is responsible for representing you in this matter. Please let me know if I can be of further assistance.

       

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i had brought a house on zillow for $130.000 i was told it had 2 things wrong the sewer pipe and the whole needed to be sheetrock that was my trade it says electric heat **** would say it was so hot he had to turn the heat down he was plying both sides of the fence he was handling getting a home insp and a plumber i have ever thing pack i had smell a rat so i got a insp if you look at the report the electric panel is missing with ******************* dangling hot if the ground is wet you will be turn into jelly and ash from the arc you can put a lightbulb in your mouth and do a uncle fester if that is not bad the electric is missing the grounds and if you touch it you will be doing the uncle fester the supports in the garage are missing in the roof and the building is collapsing he sould me a electric panel with 40 wires the insp found no wire are connected i was told the tallit needed a wax seal the ins found no pipes i had ask if any trees are on the property i was told no the insp found rhe tree roots got under the house raising it and cracking the foundation please help me get my name off the deed and get my money back i am going to be homeless with my smiling dog

      Customer Answer

      Date: 09/19/2022

      dear bbb this is not good i got a letter from the first american title co sent me a e mail saying thay is no record of me getting a title from them and no record of me buying a house at **************** ********** mt it is wire fraud how about some help i got robbed 

      Business Response

      Date: 09/26/2022

      Thanks for reaching out ******* - 

       

      Can you tell my the county and state that the property is located and I'll connect you with the appropriate point of contact. Also, I'm a little confused  regarding your request. can you give me specifically what you are looking for help with? 

      Customer Answer

      Date: 10/05/2022

      seeing how much help i have goting and things your bbb can do i am  just assume the $130 000 and asumend the deattb for someone not me s*** is easier than the bbb to give help i don't want to hear anything ---good thing i have the skills to fix it thank you for putting me in this position ===nothing but spin and word salad i should be mad but i am not i think it is funny that if you stick a lightbulb in your  mouth you get a uncle ***********; ***** thank you agen ---*******************************

    First American Title Insurance Company is NOT a BBB Accredited Business.

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