We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

ASAP Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for ASAP Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ASAP Towing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife had gotten into an accident in *********. We live in **. Unfortunately, the car was undriveable so we had it towed to a local shop. The insurance than arranged for us to contact this company to have the car towed from ********* to a Los Angeles body shop. We were quoted $850. Then, due to how long it took to get the car picked up and that they were going to arrive after the body shop closed, the driver suggested they keep it overnight and that the owner would only charge us an additional $35 dollars. He clearly said it would be 850 + the 35 so it would be a total of $885. I agreed. When it came time for payment they charged me $1123. An additional previously undisclosed and not agreed upon amount of $238 dollars was added to the amount due as a 'dead head' fee. This was not quoted to me and had they quoted me this amount instead of the 885 they had, I would've gone with a different company. On top of all this, the customer service people were very rude and condescending and got incredibly defensive when questioned about the additional undisclosed and not agreed upon fee.

    • Initial Complaint

      Date:09/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive recently had my husbands car impounded due to an expired tag. I renewed tag and went to pick up vehicle. The towing company ASAP towing refused to release the vehicle to me his spouse due to him not being present. I advised the towing company he is not able to be present due to his deployment and is unable to be contacted due to location in a war zone. The towing company will not release his car to be due to a POA form needing to be filled out. In order for him to provide this for he I would need to be able to get in contact with him. I asked if we can have the storage fees waived until I am able to retrieve information. They advised no.

    • Initial Complaint

      Date:11/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/11/23 their truck drove over my lawn and broke a sprinkler. I had a local company replace it. Sent ASAP Towing the invoice for $142.83. They refuse to pay for the damage. I provided them pictures, video, and two eyewitness statements stating they saw them break the sprinkler. They still say they didnt do it.

    ASAP Towing is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.