Reviews

This profile includes reviews for Holland America Line's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Holland America Line

  450 3rd Ave W Seattle, WA 98119

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  Vancouver Shore Operations

  999 Canada Pl PO Box 45 Vancouver, BC V6C 3C1

Review Details

• Review fromWilliam L

  Date: 07/04/2025

  1 star
  My advice for anyone sailing Holland America make sure you do not disembark the ship with Holland America owing you a refund. Guest Relations on the ship assure you that the refund will be processed after disembarkation. You will receive a letter in your stateroom the day before disembarkation outlining the process in receiving your refund by receiving an email on the process to receive your refund one month after disembarkation. RESULTS: 1. Never received refund. 2. Never received email on how to submit refund. 3. Holland America changed Prelim Statement on disembarkation from Refund Owed to Owe Nothing on Final Onboard account Statement. 4. I wrote to guest relations and reservations_submit and called their customer service phone numbers over a period of 3 months. 5. I even received a Case number from Holland America. 6. Bottom line: Holland America has Ghosted me. NO Response. 7. I have all the documentation of attempting to contact them and the ************* advice if you are sailing Holland America, MAKE SURE that Holland America does not owe you a refund. Get a preliminary statement the day before disembarkation from Guest relations on the ship and see if Holland America owes you a refund. If so, go to casino and pull your online credit to casino play and then cash out, It's the best way not to have Holland America cheat you out of your refund because they will ghost you.There are other cruise lines that mostlikely treats their past guests better than Holland America.

• Review fromJanice A

  Date: 06/18/2025

  1 star
  Regarding the Hop on Hop Off with Airport transfer: it was a terrible experience. We got off our ship on a Saturday morning along with thousands of other people. We waited a long time for our bus to come. There are 17 stops in total. We got off the bus just after stop 2. Traffic was at a stand still. We waited through at least 3 green lights without moving. The driver apologized to us. According to our receipt, "During cruise ship days, the route may be slightly detoured due to temporary closures at ***********." So, Holland America KNEW that traffic was blocked. A detour would have been great. After two phone calls and filling out a Holland America survey, I have had no satisfaction from Holland America.

• Review fromKATE W

  Date: 06/09/2025

  1 star
  We booked a year and a half in advance for a May 2025 Land Cruise with Holland America. Months before our travel, in February 2025, without our knowledge or consent, despite the fact we listed no third party as being allowed to act on our behalf, HA allowed an impersonator/ fraudster to downgrade our booking by phone without ever contacting us to see if it was legitimate. He had some but not all credit information regarding one party. This should have been flagged immediately by Holland America as fraud and reported to authorities and us. It was not. For weeks before our departure, we attempted to find out what happened but no agent we spoke to knew. They apparently had no authority to act. We were accused of downgrading the booking ourselves! Only in the last few days of our cruise portion was the truth revealed, thanks to the ship's line supervisor talking real time online with the shore supervisor, who was able to listen to phone calls from the day in question. One party was scammed out of several thousand dollars that they might have been able to recover immediately if this incident had been stopped and reported by HA. We are still trying to sort it all out. It has been a nightmare and customer service so far has been poor to non existent. The ship was old and tired; despite a refurbish, it should be retired. Food, quality/temperature/portion control was uneven at best. Entertainment was poor. The only bright light was a lounge with a great jazz trio playing. The staff onboard were, for the most part, wonderful, a couple were stellar. Having had great experiences with other cruise lines and this being our first experience with Holland America, we do not ever plan to book with them again. Judging by the other negative reviews, we are far from alone in our negative experiences which have resulted in my negative review. Holland America needs to institute better business practices to protect its customers, now. Much more happened but I will leave it at this.

• Review fromYemeng Z

  Date: 03/19/2025

  2 stars
  Holland America line false advertised the promotion with "$200 per stateroom" at Mar15-22 Niew Statendam trip. There no other explanation, simply says "$200 per stateroom" on their website.But after onboard, they only give $100 to me and says their real policy is based on double occupancy and only give half to solo traveler. This is false advertisement. Leaving this review for future references.

• Review fromChris L

  Date: 11/13/2024

  1 star
  We disembarked from our Holland-America ***** on September 16, 2024. As of November 13, 2024 the company has not refunded money that we were over charged.We were told on our curse (before disembarking) that the credit ($370.24) would be refunded directly to our credit card. Several weeks later when I called they said the company had updated their computer software, and electronic refund credit was no longer possible. They said they would mail us a check for $370.24 dollars within several weeks. On a follow-up phone conversation on November 12th I was told my refund "had just been processed today." And, that "It will take 30 to 60 days to arrive at my residence." There was no explanation as to why it would take so long. The communication from Holland America has only been in response to my calling them to try and sort out what is going on. The company has never initiated any communication with me to explain the delay. It is very frustrating. So, bottom line, the company has withheld our money for over 2 (and potentially 4+) months. This is a very poor way to do business and reflects very badly on Holland-America. I would never recommend that anyone book a reservation with Holland-America because of their borderline fraudulent business practice.The rating would be less than one Star if that were possible to select.

• Review fromSusan L

  Date: 10/31/2024

  1 star
  I am writing to inform you of my extreme displeasure with your guest relations department. I cruised from ******* to ****** on Holland America at the end of May 2024. I decided to return some jewelry I had purchased on board. My interactions with Effy were quick and pleasant. However, once the process went to Holland America the process was an unmitigated disaster. When I first contacted guest relations, I received an email stating that the refund would be processed within ***** days. That email was dated 7/8/24. The email also stated that half of the refund would go directly back to my credit card and half would be in the form of a check.When I did not receive any refund or communication, I called guest relations again on 10/22/24. I was told that they would look into it and contact me within 3-5 business days. I was not contacted via phone or email. I again called guest relations on 10/31/24. I was informed that they had processed the refund on 10/23/24. However, there has not been a refund to my credit card, nor have I received a check. I was told that I would need to wait another ***** days for the refund to process. Holland America has had $20150 of my money for 5 months at this time. When I asked guest relations what could be done to expedite the process, they said nothing could be done. When I asked guest relations who I could speak to about this matter, they said no one would be able to speak with me. When I asked about a manager who might be able to assist, they denied my request to speak with a manager.

• Review fromKimberly K

  Date: 10/23/2024

  1 star
  Holland has not refunded my money on a item I purchased at Effy on their Holland Westerdamn ship in Aug. I have confirmation of the return. I returned the item of great value almost 7 weeks ago. I have emailed and called guest services numerous times only to be ignored. I am now paying out interest on ** because of them failing to refund my money. I don't know what else to do other then hire a attorney. My advice do not buy anything on a Holland cruise ships if by chance you might need to return it.

• Review fromKimberly & Ray S

  Date: 10/13/2024

  1 star
  I actually leave negative 100 stars. This is the sorriest cruise line. This will be our first and last cruise with them. They will not refund our money after explaining our situation.We just went through Hurricane ****** in *********, ** 2 weeks ago and our cruise is less than a month away. We sent pictures and videos of the devastation. The bridge to our community was out for a week and everyone was stranded. It will be a very long time until ********* will have some normalcy. We just got power back this afternoon. The devastation of this experience is so great and the cruise line has no compassion nor empathy towards a persons situation. We will never use them again. I would never recommend them to anyone and will tell everyone I know to never use them.I wish we had booked with Cunard, which is usually the cruise line we travel on.I also wish my husband had looked up and read all the negative reviews before booking us with this sorry cruise line.

• Review fromLarken E

  Date: 10/02/2024

  1 star
  I have tried for months to get removed from Holland America's mailing list. Everytime I call, they tell me I've been removed, then without fail, I continue receiving mailers. This has been going on for months now.

• Review fromCheryl H

  Date: 08/29/2024

  1 star
  This was my first cruise ever, and the scenery was fantastic. The very expensive suite was not. We discovered wet carpet on our third day into the week's trip, and for the next 4 days, the problem was not fixed and only continued to get worse. On the day we left, we could clearly see soaking wet footprints where we had walked. Not only were we unable to use the closets without getting wet socks, but we also had to contend with the noise of large fans that were placed in our room during the day. In order to fit the fans in, the couch had to be moved away from the wall and this caused us to lose our sitting area--the couch was pushed into the table, which was pushed into the chairs. There was a wet, moldy smell permeating the room. I would bet that hotels and health departments would deem this room uninhabitable and in violation of health regulations, and not allow guests to stay there. Unfortunately, Holland America found this situation acceptable. In the four days that they were aware of the leak from a pipe in the hallway closet, they were unable to fix the problem or suggest any different accommodations. We were advised to contact Holland America's corporate offices after the trip to request some type of compensation. We did this through a chain of e-mails; unfortunately, Holland America didn't seem to grasp the magnitude of the situation or how this impacted our once-in-a-lifetime, very expensive cruise. Our pictures, detailed descriptions and documentation did not ****** any empathy from them. Their offer of a few hundred dollars off the price of the cruise and minimal future credits (expiring in a year) were a slap in the face. Do they really think we're eager to go on another one of their cruises? And within a year, too--after spending thousands on this one? I am extremely disappointed in the customer service we received from ********************** and their very unprofessional and uncaring attitude towards their guests.