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Business Profile

Travel Agency

Orbitz.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Orbitz.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Orbitz.com has 4 locations, listed below.

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    • Orbitz.com

      1111 Expedia Group Way W Seattle, WA 98119

      BBB accredited business seal

    • Orbitz (Headquarters)

      5455 N Federal Hwy STE O Boca Raton, FL 33487

    • Orbitz

      500 W Madison St STE 1000 Chicago, IL 60661

    • Orbitz

      200 S Wacker Dr Suite 1900 Chicago, IL 60606

    Customer Review Ratings

    1.09

    Average of 76 Customer Reviews

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    Review Details

    • rob s

      Date: 05/07/2025

      Thought I was getting a fair deal, till I received my **** statement.Orbitz bills in USD , Canadians BEWARE !!!!Tried to see if I could get a credit on the difference......what a joke !T

    • Terrence M

      Date: 03/12/2025

      Orbitz used to be a useful starting point to find the best deal on flights, but has really fallen by the wayside recently. As an example, I would have liked to have attached a screenshot to this review, but in it's absence I will quote, in it's entirety, the banner response I received when attempting to book a transatlantic flight for the coming Fall. "Heads up! The result for your search in now coming back with a different price. Ticket prices changed from $1,643.23 to $22,212.40. You can continue, or we can help you find other flights above." I kid you not, as noted I have the screenshot. A ******% increase.

    • Phyllis K

      Date: 02/13/2025

      I had to cancel a car rental because the date of the meeting had been changed. It took me 3 calls to get it cancelled and then I was told that they would not send me a confirmation of the cancellation. Three days later it still appears as an active rental and so I called a fourth time. The man I spoke to looked it up, and said he thought it was cancelled, but couldn't send me any type of confirmation of cancellation. I haven't had problems with them before, but when you do, there isn't much help on their end. It was also a difficult conversation as the person I spoke to each time didn't speak very good English. Don't think I'll use them again.

    • Tim T

      Date: 12/03/2024

      They have made in impossible to call or talk with customer service!!!

    • Maya I

      Date: 10/22/2024

      I normally give companies and customer service emlpyees the benefit of the doubt but I jad a true nightmare of an experience with Orbitz today. Orbitz had sent me a travel confirmation stating I would be flying on ******* out of the ***************. However, when I got there, there was no Jeblue counter (walked the whole airport) and every time I tried to check in the app froze. I tried to call both Orbitz and Jetblue but the Jetblue wait time was an hour and Orbitz had no # available. I was near tears, since I had to get to my 7 year old daughter before her Dad had to go to work. Airport information and at least 10 airport employees confirmed that there are no Jetblue flights at ***************. I had to pay $300 to catch the last possible flight to my destination with another airline before the plane was about to take off. At home, I reached out for help again and The ****** website dotectsd me to *******. After an hour on hold with Jetblue, I finally was able to reach a very helpful ******* agent who confirmed that they don't fly out of *************** but that they contract with Jetsuite X, a company that operates outside of a small private airport just outside the ******************** and that Orbitz should have communicated this to me and thst I should contact Orbitz.I finally reached an Orbitz "manager" - or perhaps chat bot - who refused to give me a refund. My whole monthly budget for my kids is thrown off by this haddship that occurred due to no fault of my own. Long story short, I will not book through Orbitz again and you may want to think twice about using their services too of you care about receiving the services you paid for and being treated with kindness and professionalism

    • Sharath V

      Date: 10/08/2024

      I made a reservation with Confirmation GAECGQ (***************)22H7TU (Air India)22H7TU (Air India)Booking ID ****** I got 2 bags with my reservation. My initial leg of reservation is with ***************, they rebooked me with United as the flight was delayed. United charged me $200 for the second bag. Now orbitz not helping me with refund of baggage fee I paid. I should get two bags without additional charge as per my reservation.

    • Admar B

      Date: 08/27/2024

      I booked a vehicle rental through Orbitz for my parents. The driver listed was my dad but the rental company refused to deliver the vehicle because I was not present at booking. At this time, Orbitz has denied my refund request.

    • Serina S

      Date: 07/23/2024

      I was in ********** I booked a hot springs activity and used their directions to get to the place . When I went to place I showed them my booking to have the place tell me that is not their deal and that someone must of used pictures of there place to post on the site but that I paid $90 and gave my information to A fraudulent post. I contacted Orbitz right away on their Virtual agent and gave them the number to the place. To follow up on it and that they were only charging $10 and that I paid somebody 90 on their site and I wanted a refund. Never got confirmation so called after trip was over to get treated like Im trying to get over . When I paid an additional price to still get which was $10 per person and there was two of us . They refunded $ 70 back . Dont know how they did that math . But I been a member for 10 years and most the time a top tier member and this last year has been horrible. Beware !

    • Annitta S

      Date: 06/26/2024

      Booked a hotel stay in ********** IL and ended up having to cut the hotel reservation short by one day. I followed all of the instructions including the time limit provided by Orbitz to make changes to reservations and expected to be refunded. Orbitz has given me the run around about who is responsible for denying the refund. According to the hotel, Tru Hilton, it is a Orbitz issue and they have decided not to refund me the funds.As such I have emailed Orbitz and receive a canned response each time. I have asked this issue to be escalated and as of today its been crickets. I am another dissatisfied customer and will never use them for my travel arrangements again. **Orbitz is an subsidiary of Expedia along with Hotels.com, Vrbo, Travelocity, Hotwire.com, Ebookers, CheapTickets, CarRentals.com, Expedia Cruises, Wotif, and Trivago.

    • Janice R

      Date: 06/24/2024

      I honestly give **************************** Headquarters a big ZERO, they dont even deserve a 1. I did a package with Orbitz & when they emailed my ******************* they changed my car rental but charged me for the Jeep I clicked on that for my family of 5 with 5 **************** are giving me an SUV that doesnt fit my family nor luggage. Its not my first time using Orbitz but it surely is the last.

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