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Business Profile

Vitamins and Supplements

JackedPack

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a year subscription in March 2024, and I haven't received a single box yet. I receive monthly emails telling me that something is on its way, but nothing has arrived. There was never any tracking information in the monthly email. I have reached out to multiple emails, but I have not gotten any replies, although I have received notification of some of the emails being out of service. I also tried to call the customer service number listed on their website, but it is out of order. I have received this product in the past, and was very happy with it. I had a subscription in 2020 and 2021, but they may have gone out of business since then. ***************** *********** Emails: ********************************* ******************************** ********************************* ******************************* I would prefer getting the product that I paid for. If that's possible, than I would like a refund.

  • Initial Complaint

    Date:09/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased services and goods were not delivered. Purchased a monthly subscription for $15 on August 17, 2024. It is now September 20, 2024 and help desk emails, phone number and all other contact support for this business is invalid.

    Customer Answer

    Date: 10/02/2024

    Hi there, I wasnt sure how to respond but I wanted to provide an update.  

    My bank has provided a refund for me regarding this dispute. I no longer want action from the business. 

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 20th 2023 I placed a subscription order with jacked pack. It is now December 22nd it was never shipped. I have sent multiple emails with no response. The phone number provided on the website has been disconnected. I want my money back! Stay away from this scamming company

  • Initial Complaint

    Date:06/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company still is running a website and taking subscribers and payments like mine but isnt in business anymore and wont respond to any requests for refunds or response from any email or phone calls

  • Initial Complaint

    Date:06/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 3 month prepaid subscription for $65.00 Never received. Attempted to contact by phone and email. No answer or response. Attempted to remove my payment type from the account and it will not allow this. I do not wish to renew although their website states that it will renew my account automatically.

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 3 month subscription on December 5th, 2022. Received an email stating my subscription was accepted and paid for. $65 came out of my bank account. Received another email stating the boxes were being packed and I should receive tracking information once shipped. That was the last communication. No box arrived and attempts to contact the company via email and phone have produced no results and no return communication. The company offers ways to contact them but do not respond to communication and do not deliver the products promised with purchases. They are essentially stealing money from customers by promising a product and not delivering anything.

  • Initial Complaint

    Date:12/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased subscription on November 9th. Never received. Emailed multiple times with no response. Called but number goes to different business answering machine

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 7th of November I thought I purchased the 25$ big box from them . I thought it was odd I never got a receipt. So I have been calling and emailing to no avail. I just want my money back.

  • Initial Complaint

    Date:10/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 3nd, 2022, $15.00 Monthly subscription. This company does not answer calls or emails. Phone lines are shut down. Unable to speak to someone about a refund. I have report this as a fraudulent charge with my banking institution. This company appears to be fake and does not respond to any means of communication. Its been over 2 weeks since date of purchase and daily phone calls with no response.

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business took my money and seemed to stop operating. They will not answer my emails and they must take down their website and return stolen money.

JackedPack is NOT a BBB Accredited Business.

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