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Business Profile

Auto Repairs

Puget Sound Automotive

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had puget sound automotive work on two vehicle almost simotaniousaly vehicle 1, I came in with running jeep. I had hose leak on air-conditioning. Diagnosed with estimate #**** 10/03/23 (dates do not match time I came in and then waited for work time receipt was delivered) upon paying $2732.53. I noticed That the Extra electronic work that I had been charged for (and did not agree that was an issue) there was an issue in the light switch, it was not put fully into its position, where as I could not fully click the bright light into position, they still worked, I had to hold k*** Jeep running, driving! I returned to mechanic to fix light switch, said they would take care of it. Waited several weeks! After 3 weeks I said I needed my jeep back. They said they were still waiting for parts, but I could come and get it to drive meanwhile. Upon arrival to get jeep it would not start, and that's when things got worse. mechanic said there where additional problems, would not give me a quote to fix but continued to tell me there were additional electronic problems. When I got upset stating it drove in there he wanted to refund me $400.00. I did not think this was right to get a non-working vehicle after driving it to the shop no real issues other than not being able to use bright lights.I refused refund, that's when he told me he would do notice more.

Puget Sound Automotive is NOT a BBB Accredited Business.

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