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Business Profile

Online Shopping

Charms

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a bracelet and some charms on Nov 26, 2024, for my daughter for Christmas. I checked out as a guest and have not received an email from the company to say that they have sent it or received my order. However, I did have $72 taken out of my credit card or was charged by the credit card. I have sent an email to the company three different times and have had no response. I just want to know if the product is coming or if I should report a complaint with my credit card company. And order something different for my daughter for Christmas.

    Customer Answer

    Date: 01/14/2025

    Yes, I am just writing to let you know that we did receive our package from the company. We still never received a response from them, but we did end up paying for the service. 

    Thank you
    ******* ******

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/01/2023 I placed order #***** for 17 charms for an Italian charm bracelet, as a Christmas gift for my daughter.My order confirmation said I would receive my order in **** days. It is now 12/21/2023 and I have received no further communication from the seller. I have written to them three times to ask about the status of my order, but they refuse to respond. They took my money and arent providing me with the product I purchased. I either want my order delivered promptly, or all of my money refunded back to me.

    Customer Answer

    Date: 01/09/2024

    Hi, I finally received my order, but it was missing one of the charms I have tried to contact the company, but not received any response, or a replacement for the missing charm. 

    Customer Answer

    Date: 01/10/2024

    I wrote another email to Charms, requesting that the send the missing item from my order (a mushroom charm). They never responded after I wrote on 12/23/2023 about this issue, nor on any of the other three times I contacted them about my order, so I dont expect to hear from them or receive my charm now either. 
    This company is a scam and they are thieves. They take peoples money and dont send them their orders unless someone like BBB gets involved. 

    Customer Answer

    Date: 01/19/2024

    After still receiving no response, I sent the following to the company on January 19th:

    Hello,
    I have written many times now regarding my order. It was missing the mushroom charm. 
    I expect you to send it to me immediately, or refund $3.99 plus tax or I will take legal action. 
    I am a lawyer, so Im not bluffing. 
    Send me my charm or refund my money. NOW. 
    I have already contacted the Better Business Bureau and will now be contacting the Attorney General. Expect to hear from them soon. 

    ***************************
    948 ********************
    ************** ** 55114-1123

Charms is NOT a BBB Accredited Business.

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