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Business Profile

Air Conditioning Contractor

Tom's Plumbing Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6-14-22 I had ***,s plumbing but in a new softener for some reason it was sending iron in the house I was told that she would not send any one out till I paid the other half of my bill I had to clean out iron for 3 weeks. when a plumber showed upon8-9-22 he said it was my hot water tank that was doing it because it was 14 years old. I later found it was just 7 years old, the hot water they but in on 8-9-22 was not giving us hot water. on that day they sent a new plumber out he said I needed a new valve in my instant hot water thing he plugged it back in and he burnt up my pump ,at that point he said he would replace it at no cost to me as he burnt it up The next day he came by and but a whole new system in and charged me $1,128.11 He did not tell me he was doing this. On 8-11-22 a new plumber showed up found out my new hot water tank needed a top thermostat that did not work got two new one but them we now have lots of hot water. I did find out that the girl who answers the phone has told ever one about our conversation and the person who but the instant hot water thing in is the ower,s son. I should not owe the $1128.11 because he said at no coast too me ***********************************

Tom's Plumbing Inc is NOT a BBB Accredited Business.

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