We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

Murrey's Disposal Company, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Didn't perform the service paid for wont come back till the following week leaving me with a full dumpster. Made contact and wasn't handled. Reviews show many of my same complaint. Something needs to be done about this business.

    Business Response

    Date: 01/31/2025

    ******** called 1/17/25 to ***ort a missed pick up with his 35-gallon garbage container 1/16/25. The customer service *** automatically offered to take the equivalent amount of extras on his next scheduled pick up 1/23/25 at no additional charge in order to notify the driver of the ***orted miss to avoid the issue in the future. ******** then stated that was too long to wait as there is wildlife in the area. The *** then offered to service the container on Tuesday, 1/21/25 at no additional charge. ******** then stated to do what we needed to do in order to get his garbage container emptied and ended the phone call. The customer service *** called him back to verify if he wanted us to empty the garbage container on Tuesday (as this would require the dispatch of a special truck) or to take the extra material on 1/23/25. ******** did not answer or call us back. Due to no response from ******** on his preferred solution the customer service *** then arranged for the driver to collect equivalent extras on 1/23/25 at no additional charge. We are sorry we were unable to connect with ******** to provide a more timely and mutually agreeable solution. 
     
    Thank you, 
     
    ******** *****

    Customer Answer

    Date: 01/31/2025

     
    Complaint: 22825349

    I am rejecting this response because:

     

     They offered to pick up the garbage the fallowing Tuesday, keep in mind that's another 5 days later. We are on a weekly pick up. That's not acceptable when a garbage can is very full, and both cans at ************* were full and not taken. Both parties at this address which is 2 cans are Disabled. Just to get this service and have it picked up in a reasonable spot, I had to fight with them for 2 weeks, to get them to comply with *** ****. We had to pay someone to take the garbage there missed week to the dump, so that animals don't get into the bags that they wanted us to just leave out next to the full cans. To resolve this there needs to be money taken off the bill for a missed service(.) And a 10% on top of that for the hardship it caused in two households. If not done I'm willing to take it a few steps further so that the business has a full understanding that they have a job to do and a contract we agreed to that was signed and dated which was broken. People depend on there service and they have many reviews showing my same complaint and they are not being held responsible. I suggest they comply and resolve this matter it would be in there best interest. 

    Sincerely,

    ******** ********

    Business Response

    Date: 02/13/2025

    We will reach out to ******** to discuss a one time courtesy credit for the one pick up in question. Our standard practice if a customer is missed is to collect extra material on the next scheduled pick up at no additional charge to accommodate the miss or have the driver return on a different day if the customer is unable to wait. A monetary credit is not standard. In this situation, ******** never contacted us back to let us know if his container would be out the day we offered to send a driver back therefor the *** automatically requested the driver to take the extra material on his next scheduled pick up. Unfortunately, we were unable to provide a mutually agreeable solution due to ******** not responding to the voicemail we had left after he had ended the phone call. Now that we have confirmed a solution for this one time issue we are happy to provide the credit of $7.63 for the missed pick up 1/16/25. We pride ourselves in providing the best service possible to our valued customers and hope any issues or questions ******** has in the future he will work with our office to solve in a timely manner. 

    Customer Answer

    Date: 02/13/2025

     
    Complaint: 22825349

    I am rejecting this response because:

    It cost me more than $7 and some change to have my garbage hauled to the ************ dump. Not only was it my 20gal can but the other larger can at the same address as we have two accounts at this same address. There needs to be a lot more than that for a credit back between the two accounts. There has been two times they have done this but quickly resolved the second one for pick up the next business day due to this BBB complaint. Keep in mind this has happened 2 times in under 3 weeks and it's not acceptable for a business to do this and needs to be corrected and the account needs a better response than $7. I'm done with this back and forth with a company that is just doing the minimum to correct there crummy business. I will not accept there offer I'm taking it to the next step if not corrected through the BBB.

    Sincerely,

    ******** ********

Murrey's Disposal Company, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.