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Business Profile

Glass Company

Dungeness Glass of Sequim, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Company.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 3, 2022 we ordered glass at Dungeness glass of Sequim. Our cost was $170 +14.45=$184.45 which we had to pay at the time we placed the order.
    When we hadn’t received the glass by November, I informed Dungeness glass that we would be gone until March and asked if I could be sure the glass would be ready when we returned. They assured me it would so I left the order in. Now I see that they have closed up and we received no notification Even though they had our phone number and information. How can we get our $184.45 returned to us.

  • Initial Complaint

    Date:03/12/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was wanting glass replaced in sliding door. Sept 12,2022 Micheal came out and measured my sliding glass door.On Sept 19,2022 Micheal called to give me a quote of 2,716.84 to replace just the glass in the door.I told him I would let him know if I wanted him to order it or not.On Sept 28,2022 I called and said that I wanted him to order the glass .He said before he could order it I would have to pay 1,300.00 first then he could place the order. It was to late in the day for me to transfer money from savings into checking so I said I would call him back tomorrow.On Sept 29,2022 I called and paid the 1,300.00 down for the glass and Micheal said it should be here in Nov.and said once he gets it he would call me and set up a date to come put it in.He emailed me a letter stating when it should be in and a receipt showing my payment.Nov 14, 2022 I called and left a message wondering if the glass came in yet. Nov 21, 2022 I called again and left another message asking the same thing . On Nov 22, 2022 Michael finally called me back saying they havent got the glass yet but once they got it he would give me a call.Dec 12 2022 I called him 3 times and no answer and I couldnt even leave a message, I called him on Dec 13,21,27, 2022 and got no answer and Jan 4,9,17,23 2023 I was calling and got no answer. on Jan 17,2023 I emailed him asking about the glass for the door and never got any answer back.And as of today still havent heard from him.

  • Initial Complaint

    Date:03/03/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 windows with Michael F**** . Total order $1,003.56. Deposit 50 % required received by business October 25th. Business is gone.. where is the money ?

  • Initial Complaint

    Date:02/11/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 2, 2022, I gave Dungeness Glass of Sequim, LLC a $1150.00 deposits for three windows. I was told the windows would be installed in December. I have tried several times to contact them in person and left notes on the locked business door at *** ********* ***** ******* ** *****. The voicemail box for ***** ******** was always full when I called. The owner of the building (****** *******) called me and told me that Michael F**** has abandoned the building, is no longer in business, and has not paid rent on the building for many months. Please suggest anything I can do to get my deposit returned.

    Thank you,
    ***** ***** *** ***** ****** **** ******** ** ****************** ***** ********

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid down payment for windows 6/2022. Unable to contact them since tnen. Would like my money back. ($1200). I have reciets and contract but do not know how to upload.

Dungeness Glass of Sequim, LLC is NOT a BBB Accredited Business.

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