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Business Profile

Hotels

Red Lion Inn & Suites Sequim

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to find a room for the night while we were in Sequim. I looked up what hotels were in the area. I saw room at the ******** that looked good so I went into the lobby and asked about that room. She said I had to be a member of ******* to get that rate, but if I book online a will automatically become a member. I went out to my car to get my glasses and try to book it from my phone. I put in all my information and card number and hit book, but it just spun and spun until it said I was timed out and the reservation could not be booked. I tried it one more time and it did the same thing. We gave up and decided to try the Holiday Inn right up the road. We had no problem just walking in and getting a room and we had a lovely stay that night. I got back into town today to see that the Red Lion had charged me for the room I never stayed in and when I called them they said I had reserved a room and I was a no show so they had to charge me anyway since that was there policy and there was nothing she could do. I have let my credit card company know but this should never happen to another person. It is just fraud at this point. Please look into these practices. I know I won't ever be staying with this company again. And the biggest slap in the face, on the "receipt" it says "average daily rate $127.20" and I was charged $143.36

    Customer Answer

    Date: 02/19/2025

    The complaint has been resolved, you can close the complaint.

    Thank you,
    ***** ******

  • Initial Complaint

    Date:12/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December *****th 2022 my boyfriend and I got a room for the night to relax from the stress of the week. I paid $121 for the night thinking that we would get a ********* however, when we got in the room there where **** on/ in one of the beds and the room had a odd smell to it. We didn't feel as if we could even sleep in bed and so my boyfriend and I slept in ************** they had in the room. We both woke up in pain because of this inconvenience. I am very disappointed with the outcome of this transaction and wouldn't ever recommend this hotel to anyone let alone give it the amount of stars it has.

Red Lion Inn & Suites Sequim is NOT a BBB Accredited Business.

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