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Business Profile

Storm Windows and Doors

Golden Rule Glass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storm Windows and Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    window leaks between panes

    Customer Answer

    Date: 03/20/2025

    I apologize that today was a sunami of messages and problems,.  I understand that you wanted to know when I contacted  the *******.  I contacted him 2/25 when I noticed the problem.  THe window is my masterBR and I usually keep the blinds drawn but i've started Spring cleaning and noticed the water between the panes.  I sent a copy of the "receipt" which is attached to this complaint and carries the glaziers note that the window is warranted for 5 years at $100.(paid).  The ******* has developed what I'm guessing is myasthenia gravis and cannot perform the replacement and says he thinks I should pay $500 for a contractor to do it,.  While I have empathy for his condition the warranty was paid for and the issue that the manufacturer covers the glass is irrelevant.    Just  like if you replace your windshield and it leaks it is the company that covers the replacement and the labor.  This problem occurred 2.5 years after installation.  Please provide an update.   

Golden Rule Glass is NOT a BBB Accredited Business.

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