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Business Profile

Sporting Goods Wholesale

Sims Vibration Laboratory

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the following item:CrossTech Gun Holster 1 ***** - Clip-on via limbsaver.com and it arrived on 1-02-2023 incomplete/missing pieces. What this means is that what is represented on the website pictures and description is not what I received. This is my first purchase with the company, so I do not have intimate knowledge of every piece of this gear. From what I saw, there were 2 items missing. I spoke to customer support at ********************** and they sent the two pieces out.I did receive those two pieces (clips), however, I found out there are screws missing as well (I could not have known that until I received the clips). Customer support advised me that the "production team" needs to make more parts (screws). The complaint is that I purchased what was represented as a completed product. This is fraud. I was not given a date on when the parts will be "ready" and available for shipping. I have a need for the completed product, so the ask is to mediate receiving those parts as soon as possible (with a concrete date if possible).Thank you.

Sims Vibration Laboratory is NOT a BBB Accredited Business.

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