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Business Profile

Signs

FastSigns

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Signs.

Complaints

This profile includes complaints for FastSigns's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FastSigns has 2 locations, listed below.

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    • FastSigns

      9460 Silverdale Way NW Silverdale, WA 98383-8343

    • FastSigns

      PO Box 2102 Silverdale, WA 98383-2102

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***********************, Executive Director of ****************. I purchased a window cling from FastSigns in **************, ** and picked it up last week. ******* provided me instructions on how to apply it. However, I couldnt remember all the instructions she gave me because I wasnt trying to apply it same day. So, I emailed on 6/21 to get instructions and got one response. So today, 6/23, I called and spoke with ******** and tried to get instructions and she said that all she could email me was something about the masking side but I probably wouldnt know what side that is but I can come in and she can show me. I explain that I work a full-time job along with running a nonprofit organization and I am not taking time out of my workday to come up there for something that she can email me. She said that yall offer installation and I advised that I was not paying $125 for someone to put a sticker on our door. Im very frustrated with this company and as I told her you all will no longer get my business. This seems like a sales tactic to make people pay the $125 and has a nonprofit organization. I am very disgusted and that installation fee is not in our budget.

      Business Response

      Date: 06/23/2023

      Each FASTSIGNS center is independently owned. Could you please remove any reference to my location and direct this complaint to the location involved.

      Thank you,

       

      ***********************

      Franchise Partner, **********, **********

      Customer Answer

      Date: 06/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Kymmollotkis *****

    FastSigns is NOT a BBB Accredited Business.

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