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Business Profile

Candles

The Country Cupboard Cinnamon Stik

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/1/2022 we purchased a piece of furniture from the store, for $495.00, plus tax. That night we realized that the piece would not satisfy our needs. We checked the receipt to see what their refund policy was, but there was nothing on the receipt regarding their refund policy. We called the store twice, to inquire about their return policy and left voice mails. On 10/2/2022, after not receiving a response to our voice mails, I drove 45 minutes back to the store and spoke to the same woman that sold us the piece about a refund. Her Name is Mara ********************* She informed me that she could not refund me. She then pointed to a small card, that was placed, and hidden behind the credit card reader. When I tried to remove it to see what said, it was not removeable, nor was it readable. Upon purchase, we we're not informed that the item was not returnable. In addition to her denial, she informed me that if I had paid cash, she would have been able to. She then told me that she could not do a refund on a purchase made with a card. She then blamed it on the ***** software - "Clovis" (Clovis.com), that she uses. After showing her the receipt that didn't have any refund details, and showing her that I could not read the refund policy, even after trying to remove it from behind the card reader, she still refused to issue me a refund.

    Business Response

    Date: 10/14/2022

    The customers came in on a busy Saturday looking for a piece of furniture I asked him if he needed a measuring tape and he said no he forgot to measure the spot at home they found a piece and said they were going to go home to measure and might be back later , I said great give me a call and let me know if its gonna work Ill have the piece cleared off for you and ready to go. Sometime later they showed back up at the shop and I said hello is it gonna fit and He said they didnt go home to measure but they know it will fit and can we take it now. So I cleared the piece off in between customers again it was a very busy Saturday got them rung up and on their way. The next morning he shows up says he wants to return the piece it didnt fit, when I stated my return policy is exchange or store credit and pointed to the sign he got very upset and said why wasnt that on the receipt?  I tried to explain to him if it was on the receipt the transaction wouldve already been completed and whats the point of that thats why I have it on a sign at the register where it has sat for 21 years. He never asked what my return policy was, in the past if a customer was afraid it wasnt going to fit Id always give them the option I can hold a check or cash you could go home and if the item doesnt work bring it back the next day and I would return their cash or check since he paid with card I am not able to do that my system is not programmed for that because it is not and never has been my return policy. ******** stated that he had left  a message earlier that morning but I had not checked my messages at that point he left it at 11:12 I opened at 11 and was already busy with customers. Customer also states that he could not read the refund policy after trying to remove it from behind the card reader?? As you can see in the attached picture it is very legible. Sincerely Mara Lee Gibson Shop Owner~

The Country Cupboard Cinnamon Stik is NOT a BBB Accredited Business.

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