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Business Profile

Motorcycle Repair

Andrew's Mechanical Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought motorcycle to fix on June 2024 about a year ago. I was quoted $700 in parts and labor, later it was told I needed more parts to fix and was quoted $1068 to which I agreed, when I brought the bike in, I called 2 weeks later to hear updated and it wasn't even looked at! Only after 1 month I was contacted that it has been looked at. As months went by I kept calling and asking about the status and it just kept being delayed and delayed and finally in October of 2024 I was told that it should be fixed the next thing and then I didn't get anymore updates until I called in April of 2025 so 6-7 months the bike was in his shop not getting fixed. Finally on April 23 he said it was fixed, I paid $1479 which had $700 parts charge but was not itemized. All I was told that cylinder was $400. After taking bike on a test drive first day for about 15 miles on freeway the coolant splattered all over the bike and lots of white smoke was coming out of exhaust pipe, I contacted ****** and brought the bike back for repair, it has been over 30 days and bike has not been fixed. I called ****** after initial 2 weeks and he still hasn't looked at it. I contacted him again many times via phone calls (5x) and left voice messages as well as text messages and he is ignoring me now. I want my bike fixed asap or I want my money back. I already paid $1479 and bike was not fixed.

Andrew's Mechanical Services LLC is NOT a BBB Accredited Business.

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