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Business Profile

Doula

Mountain View Doulas LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mountain View Doulas LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mountain View Doulas LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    • Initial Complaint

      Date:02/26/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired ******* ****** (or ******* ******) who owns Mountain View Doulas (formerly Puget Sound Doulas) as a doula on 11/20/24. I paid in full for consulting services ($800) and the birth ($800), $1600 in total. While in labor and already 5cm dilated, ******* texted me saying she would not be able to make it to the birth because she was sick. I had a scheduled induction on 12/30, so she knew well ahead of time I would be going into labor, and yet, she did not tell us she was sick until it was actually time for her to arrive at the hospital (her contract states she arrives at 5 cm dilated.) While being sick and not showing up is reasonable, her incredibly late notice, history of not appearing at births, and not refunding people for failing to appear (link to yelp history) is not acceptable.**************************************************************************************************************************************************************************************************************************)She said she would provide reimbursement for the birth fee ($800) which I agreed to. Since the birth (********) she has not provided any payment nor has she provided any correspondence. I have emailed and texted her. It appears she has blocked my number as texts and calls do not go through. ******* ****** has worked under multiple different business names including, Mountain View Doulas and Puget Sound Doulas. Her names was formerly ******* ******. With these name changes, it makes it more challenging to find reviews. That said, I encourage you to read her Yelp reviews as this has been a recurring issue for years.Attached is a text from ******* stating she would reimburse us the $800 for not attending our birth. She has 90 days to reimburse us, its been 46. Given that she is not responding to my texts or emails, and her history, I doubt we will be reimbursed. In the mean time, I don't want this to happen to anyone else!

    Mountain View Doulas LLC is NOT a BBB Accredited Business.

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