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Business Profile

Recreation Center

Summit at Snoqualmie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation Center.

Complaints

This profile includes complaints for Summit at Snoqualmie's headquarters and its corporate-owned locations. To view all corporate locations, see

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Summit at Snoqualmie has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally lodge a complaint against the Summit at Snoqualmie regarding an incident that occurred on December 31, 2024, involving my son. On this date, he visited the resort to snowboard and encountered an issue with their newly implemented parking payment ********* son was informed by a customer service agent at the ********************** that he was required to purchase parking at the ticket counter. He was directed to scan a URL at the counter, which led to a charge of $60 for parkingsignificantly more than the expected $5 fee for patrons of the Summit that have bought a lift ticket for the day. Being young and unfamiliar with the system, my son was not provided with clear guidance or a proper explanation of his options, resulting in an unnecessary and exorbitant charge.Since the incident, I have made numerous attempts to resolve this issue with the Summit. Despite providing the requested receipts and repeatedly communicating with their customer service, I was told that refunds are not issued. Their explanations included claims that the system was new and staff were unfamiliar with its operation. This lack of preparedness and accountability has caused significant frustration and financial harm.I believe this situation reflects unfair business practices, as children and other vulnerable individuals are at risk of being taken advantage of due to unclear communication and the absence of transparent policies. The handling of this matter has been disappointing and demonstrates a disregard for consumer rights.I am requesting that your office investigate this matter and hold the Summit at Snoqualmie accountable for its actions. Additionally, I seek assistance in obtaining a refund for the overcharged amount and ensuring that the resort implements clearer communication and fair practices regarding its parking system.

      Business Response

      Date: 01/24/2025

      The guest has been fully refunded, and weve extended a sincere apology for the delay in resolving the issue caused by our third-party parking contractor.

      Customer Answer

      Date: 01/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:02/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The summit at snoqualmie requires online purchase of a ski lift ticket. I purchased two lift tickets for December 19, 2022. There was an ice storm that limited travel and the mountain operations that day. An email was sent regarding reimbursement for purchased lift tickets. Summit at Snoqualmie was going to issue credit vouchers in the amount spent for future use. I emailed and asked for a refund of my money on a few separate occasions after the incident, but never received a reply. I received credit in the amount of $123.24 to an online account. This voucher will expire on May 2024.My frustrations is that I can not use the voucher this year. I have emailed asking for cash refund for my purchase and have not received an answer this year. I also asked if I could get the $123.24 on a gift card so it could be used in the future. I still have not received any communication back from Summit Snoqualmie.This is my money that they are keeping. I do not feel there should be an expiration date on the money I spent. Especially when they require online ticket purchases in advance and were not able to offer what I paid for. I would like help in receiving my $123.24 cash refund or a credit that does not expire.Thank you!

      Business Response

      Date: 02/24/2024

      Guest has been refunded and an email sent.

      Guest could have used her credit voucher to purchase a gift card that does not expire.

      Customer Answer

      Date: 02/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Summit at Snoqualmie is NOT a BBB Accredited Business.

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