Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged with Summit View Construction LLC in November of 2022 to build a ~****sqft shop building on my property totaling over $310,000. Initially they were very communicative and all documentation seemed professional and accurate, so I paid the requested 50% deposit of roughly $165,000. In December of 2022 they requested and I paid an additional $14,000 because my property needed "additional surveys" due to its physical/geographical properties (Which I was never provided copies of, per my request).Following that, communication became more sparse and vague. My immediate/direct questions were not fully answered or avoided entirely. I requested a copy of the permit application on February 21st and never got the documents. On March 1st I got notice from *** that he was in an accident (falling down the stairs) and had to have surgery. On March 8th I expressed that I was worried about the lack of communication. *** replied ensuring me he would get the application documents to me by tomorrow (March 9th), and the documents were finally delivered. *** claimed they had been submitted on February 12th, but I can't find any record of them.Continuing to be apprehensive about my $165,000 deposit in this current economy, I requested a schedule of materials on March 13th 2023. I requested they get ordered and delivered to my home site. The email received no response. On March 28th, I sent a follow-up email and text message, asking for a response on my email. *** replied that he was disabled due to complications that occurred after his lower back surgery and needed another 12 weeks of recovery.This is when I decided to drive to their claimed warehouse location, where I found it empty.I requested a refund of my paid deposit, but was ignored. Legal action is following soon.

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ******************* $13,375 on 12/2/2021 to repair the rock siding on my home. After looking at it he told me it was going to be a much more extensive job, so I paid him another $55,202 on 12/17/2022. This extension was repairing a sunroom above the rock wall. Once the sunroom was complete, I asked him about the rock ***** - this was the next August 2022, and was informed that he had several jobs in front of ours. We had moved out and needed the siding fixed before we listed. *** said he would reimburse if we found someone else, we did, but then he only offered to pay half. When I told him that was unacceptable he told me to have a check the next morning or he would put a lien on the house.That email came through at 11:26pm. I didnt get it until around 9am the next morning, by which time my realtor was calling me in a panic saying that *** was at the property and was yelling at her threatening a lien. She was very shaken up. I borrowed the money and had a check for him the next morning. Feeling that the bullying had gone too far, I wrote some negative reviews. His next email said that I lied ( I only stated facts, nothing I couldn't support with emails), and he was going to put a lien on the house if I didn't take down the reviews.I felt trapped, threatened and bullied. I didn't have the right even to warn others. This threatening behavior is what I am reporting. I have attached his emails, and would be happy to provide any others.

  Customer Answer

  Date: 11/29/2022

  I would like to be able to share my experience on review websites without further harrassment from the business.  That is all.  It seems unfair that I cannot do so without threats, and others should be warned.  Does this clarify enough?  I just do not want to be harrassed by the business owner anymore.