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Lala Treats

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was approached outside a grocery store in ***************. Two young men asked for a donation for basketball uniforms. I bought $10 box of cookies. When I came out of the grocery store the men were gone. I filed police report and a claim with my bank. They took $2000 out of my account.

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an identical complaint to the other person who complained about this business. On June 24, 2024, I was also approached by two men outside my grocery store. They were selling cookies for $8 to buy uniforms for a youth basketball team. I bought a box of cookies and was told a receipt would be emailed. When I got home, I realized that they had charged me $2,000. I pursued this for 2 months with my credit card company, but they eventually said that the bank for the scammers' credit card would not refund the money without a receipt. They told me my best course of action was to go through the Better Business Bureau so I am turning to you to see if I have any other recourse. As the other person with a complaint stated, there is no physical business for this supposed "bakery" and of course I didn't buy $2,000 worth of goods from them. Is there anything else I can do? I have included a copy of the credit card statement showing the charge.

  • Initial Complaint

    Date:08/27/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7-7-2024 two young men were selling cookies outside of the ******* at 4th and A Street in *********** OR to raise money for their sports team. I purchased one box for $10.00 but they charged my credit card for $2,000.00. My credit card company has informed me that they consider this a valid charge. I wish to stop this practice and hopefully recover some or all of the funds paid.

  • Initial Complaint

    Date:07/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the afternoon of 19 June 2024 on my way into the ******* at ***********************************, I was approached by two young men selling cookies which they claimed would fund their basketball team in *****************I bought a box of cookies for $10. My suspicion was raised when (a) they werent there when I left the store and (b) I received no emailed receipt. I checked my online account and discovered Id been charged $2,000 by La La Treats.They overcharged me $1,990. I have disputed the charge with ************ and the merchant is claiming it was a legitimate purchase. They sell treats. Is it likely that I, or anyone, would purchase $2,000 worth of treats from a company located in an apartment building (I got their address from *********** during the dispute process). I wish to file a complaint against the merchant to prevent others from experiencing the same theft.

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