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Business Profile

Vitamins and Supplements

Pure Keto Burn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got one order from pure keto burn, and they never stopped sending them to me and started billing me for cbd gummies I never ordered, They sent me a phone number to cancel ************ But this number is no longer in service, so they make it impossible to cancel your continuos order and just keep billing your acount for things you never ordered!

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered product from Pure Keto Burn earlier this year but only the 1 time. They keep sending me product and keep billing me. I have sent their product back the past 3 months, this month included along with a note to please stop. I have not received any response and they keep sending me product and keep billing me. The phone number on their web site doesnt go anywhere and the email attached to the web site is no longer active. I have sent the product and notes via *** with return receipt and have a tracking number. I have also kept a copy of my letters asking them to stop. The product is about 60 dollars per month and I dont even use it, I just send it back.

  • Initial Complaint

    Date:08/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company sends items never ordered No phone number

  • Initial Complaint

    Date:07/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one month of pills and canceled the following month. I've continued to be charged $49.99 for the past 3 months. I've called and emailed to cancel. When I saw another charge posted on 7/27 I called again and saw that their name changed to Complete To Keto and the old contact info and website was no longer valid. I'll need to cancel my credit card but I need to be refunded $149.97.

Pure Keto Burn is NOT a BBB Accredited Business.

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