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Business Profile

Heating and Air Conditioning

Bachman and Long Heating and Air LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This install was on Jan. 19th and 20th of 2023. This was a furnace install by a home warranty. Home warranty doesn't cover the cost of anything outside of the furnace and it's install. This furnace company was chosen by the home warranty. I was to cover the cost of the supply and return which was to cost $500.00 and included a new modification for the air supply, and a modification for the transition piece above the furnace. Also included was a vent mod, at $100.00, electrical mode, at $60.00, and gas line mod at $50.00. I agreed over the phone to the home warranty specialist.The furnace came in with a dent on it, that was hammered out and painted. On top of that ***** didn't need to do the air supply mod and was able to use the old one. Also, the electrical work that was done, wasn't to code he didn't install it with protected conduit.He still wanted to charge me the full $710.00 for the install, even though I didn't get all the parts he quoted me for and that he didn't install the electrical per code. Not to mention the dented furnace. Now he says that originally he quoted me for the 2 pieces, new modification for the air supply, and a modification for the transition piece above the furnace at $500.00, but now says just the one piece he put in, cost $500.00 so he wants me to pay the whole thing. He quoted the prices, not me, I shouldn't have to pay for things I didn't get. Plus his whole argument that it cost him $500.00 for that one piece is bogus. I have two quotes, for the same specs. by reputable metal fabricators in *******. Keep in mind also, this would be a one time purchase so I am not getting any kind of discounts which I expect ***** would since he has a business ordering form his manufacture. One quote was for $405.00 the other quote is for $313.95. I need help, he says I need to pay the whole thing or he will pull out his material, or put a lien on my house. I am more than willing to pay for what I received.

    Business Response

    Date: 01/26/2023

    Weve been working with ********* to get this complaint taken care of.  within the home warranty company theres a process and it does take a while.  we talk to a manager today and offered $500.00 and removal of this complaint. The customer agreed to do so.  Im meeting up with her today and would appreciate if this is removed. Our goal is always to work things out with a customer however, sometimes its a complicated situation

    Customer Answer

    Date: 01/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Bachman and Long Heating and Air LLC is NOT a BBB Accredited Business.

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