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Business Profile

Moving Companies

OneRelo Worldwide

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for OneRelo Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see

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OneRelo Worldwide has 2 locations, listed below.

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    • OneRelo Worldwide

      2704 N Moore Ln Spokane Valley, WA 99216-1869

    • OneRelo Worldwide

      6895 S Eisenman Rd Ste A Boise, ID 83716-6625

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DATE 12/13/2024 I HIRED ONERELO WORLD WIDE / UNITED VAN LINES TO MOVE MY 2 BEDROOM APARTMENT INTO A HOUSE 20MINS AWAY. MY APARTMENT WAS ON THE 3RD FLOOR. SO I SENT A VIDEO OF THE APARTMENT AND ALL THE BIG FURNITURE I WANTED MOVED AND ASKED IF I DECIDED TO HAVE THEM MOVE BOXES ALSO IS THAT OK. *** SAID YES THAT IT IS BY THE HOUR I WAS QUOTED ****** TO MOVE THE FURNITURE. I ADDED ABOUT 15 BOXES A 3 PIECE SMALL PATIO TABLE AND CHAIRS A CABNET AND BBQ WHICH SHOULD HAVE ADDED MAYBE AN HOUR AT MOST SO THE QUOTE WAS FOR 2 MEN AND A ***** FOR 6HR AT ****** AN HR. AFTER THEY ARRIVED THE ***** WAS LIKE WE NEED A 3RD ****** WHICH THEY COULDN'T FIND ANYONE TO HELP UNTIL 4:35PM THEY LEFT THE OFFICE AT 8:50AM TIME STARTED GOT TO THE APARTMENT AT 9:10AM SPENT TIME WALKING AROUND AND ON THE PHONE COMPLAINING ABOUT THE **** AFTER IT WAS LOADED IT TOOK THEM OVER AN HOUR TO GET TO THE HOUSE BECAUSE THEY NEEDED DIESEL. SO THEN THEY FINALLY GET IT UNLOADED AT 7:35PM AND THERE WAS A BOY THAT CAME AND HELPED AT 4:35PM THEY STARTED DOING THE ***** WORK AND CAME UP WITH ******* BECAUSE THE *****S WERE SO SLOW THEY STOPED FOR A BREAK AFTER EVER STAIR THE WENT UP I WAS WILLING TO PAY FOR 7 HRS MAYBE EVEN 8 BUT TO PAY FOR THEM TO BE LAZY AND NOT LOAD AND UNLOAD IN A TIMELY MANOR I WAS A HOSTAGE AT THAT POINT TO GET MY FURNITURE. I HAD MY FURNITURE MOVED MULTIPLE TIMES AND THIS IS THE ONLY TIME I HAVE BEEN CHARGED 10 AN A HALF HOURS TO MOVE IT IM LOOKING FOR WHAT SHOULD BE THE FAIR PRICE OF A ******* WHICH IS 7.5 HRS AT ****** AN HR I SHOULD NOT HAVE TO PAY FOR THEM BEING ON THE PHONE OR STANDING AROUND TALKING, EATING AND JUST S******* OFF INSTEAD OF LOADING THE *****

      Business Response

      Date: 01/17/2025

      We regret that we have been unable to satisfy your questions by phone, and that you felt the need to go to an outside source after receiving our email response.

      Please know that it is our goal to answer your questions promptly.  ****************** met to discuss the comments you made in your complaint.  We regret our services did not meet your expectations.  The entire organization is genuinely concerned that your move was not smooth and trouble-free.  Thank you for bringing these problems to our attention.  We appreciate your feedback so that we can improve our services.

    OneRelo Worldwide is NOT a BBB Accredited Business.

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