Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2.13.24 I requested an estimate for semi wheels to be sandblasted, primer, and powder coat in the color black. I received the quote via email from ************************* on 2.15.24 (attached). Per Melody's email (attached), Service on our wheels should be completed in 4-6 days and the total cost of $707.00. 7 days later, I was contacted by ******* (employee of I90 Express Finishing) and was told that they tried unsuccessfully to sandblast 2 wheels and I'll need to take them to one of their competitors. I expressed my frustrations and told ******* that we'll pick our wheels up in the morning. Next day, my employee went to I90 express Finishing and was told by them that without payment we can not pick up our wheels. So, I called and again expressed my concerns in regard to how they conduct business. I asked ****** how much money they are requesting (even though we are receiving our product back as delivered). ****** is requesting $436.96 and now her rates have switched from piece work rate to hourly rate. I told ****** to keep my wheels if this is how I90 express Finishing conducts business. The original quote is $25.00 per wheel for sandblasting and is now being asked to pay $200+ per wheel for sandblasting, I don't think so. Even worse Melody has threaten me (my company) with sending us to an collection company. Seems to me that I90 Express Finishing is running a "scam like business".

  Business Response

  Date: 04/04/2024

   I have attached the email and all of I-90 Express's documents to substantiate my position. I did not send this yet to collection because I called the ******** ** branch when I realized he was not a small business owner but works for a large corporation called POMP's Tire. I explained my situation to the Manager of ******** whom was very nice and completely understanding of my situation. At that point I advised I would put on hold sending this to collection. At the time I sent that email to ***** the Manager her in *******. I thought he owned the business. I just received a call from the ******* Manager yesterday as he was going into a meeting with the Regional Managers and the ** of the company. He wanted to know if my situation had been taken care of as he was very confident that his Company would not support this behavior. And would take care of this situation. He advised it would be taken care of by the end of the week. 

  I 90 Express Finishing has a very strong 15 year reputation in the ******* community and honestly it really wasn't about the $439.00 owed and the twelve wheels that are taking up space at my facility but the fact that this gentlemen more then once and to more then myself swore the ***** word at us. This is simply not how you handle anything!! I value my staff and owe them the respect of dealing with a situation like this on there behalf. Respectfully, *************************, Owner

  Business Response

  Date: 04/04/2024

  The rest of my documents that didn't scan the first time.