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Business Profile

Storage Units

Pines & Trent Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During the COVID-19 pandemic, the company seized my unit and sold my belongings before I could bring my account out of arrears. They kept the profits from the sale and destroyed my personal items. Despite this, they have not taken the necessary steps to compensate me and have withheld the reimbursements from the sale.I want them to reimburse me plus interest for the money they have withheld. it has been more then 4 years that they have been malicious and held the profit from the sale of personal goods.

    Business Response

    Date: 02/07/2025

    In May 2021, the contents of this former tenants storage unit were sold at auction due to non-payment, in accordance with our facilitys policies and state lien laws. Following the sale, the auction winner returned certain personal items and documents to our *********** that time, we made multiple attempts to notify the tenant that these personal belongings and the overage proceeds from the auction were available for pickup.

    Despite our outreach, the tenant did not respond or retrieve the items. After a significant period of non-communication,the unclaimed personal belongings were eventually disposed of. The tenant did not contact us again until January 2024nearly three years laterat which point we once again offered to mail the overage check or hold it for pickup. However,we received no further response.

    As required by law, the unclaimed auction proceeds were transferred to the State of Washington as unclaimed property. The tenant may recover these funds by contacting the ************************************** at ************** and referencing Property ID Number ********.

    We have acted in good faith and in full compliance with our policies and legal obligations. We regret any misunderstanding but encourage the tenant to follow up directly with the state to claim the funds.

Pines & Trent Storage is NOT a BBB Accredited Business.

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