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Business Profile

Upholsterer

River City Upholstery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business quoted me $450 to repair the upholstery in my 2017 **** Edge. I gave them the job but they demanded I pay $2,613.60 instead of the quoted price. They refused to give me my car without the full payment. I believe they are running a bait and switch operation. They quote a low amount then bill a much higher amount. In my case 5.8 times the quoted amount.

    Business Response

    Date: 01/31/2025

    See attachment

    Customer Answer

    Date: 01/31/2025

     
    Complaint: 22806271

    I am rejecting this response because: His written quote to me was quite clear, $450.  There was no mention of this being a partial quote or a price per piece, it was $450 total.  I agree he failed miserably in generating a deceptive quote, but that is not my fault.  I granted him the job based on his quote, his quote was $450 not the $2,400 he charged me plus tax.  Further, $2,400 is not evenly divided by $450.  To me, this seems like a bait and switch operation and a refund is due.

    Sincerely,

    ****** ******

River City Upholstery is NOT a BBB Accredited Business.

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